Quality Support Professional - Customer Service

TE Connectivity; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

TE Connectivity in Bengaluru seeks a quality support specialist to back the Customer Quality team in the AMERICAS region. You will handle technical and administrative tasks, ensuring fast responses, productive workflows, and clear communication with stakeholders.

Primary focus is data accuracy, PPAP processing, QMS doc updates, and robust customer documentation. Strong English skills and a service mindset are essential to sustain high customer satisfaction.

Qualifications

• Bachelor's degree in engineering, quality management, business administration or a related field.
• 1+ year in quality support, customer quality, or similar in manufacturing/automotive/tech.
• Proficient with internal quality systems (SAP, TECHS, Document Library).
• Strong data analysis and reporting using Excel or BI tools.
• Excellent written and verbal English; high customer service orientation.
• Responsive, quality‑driven, and capable of rapid adaptation to changes.

Responsibilities

• Support Customer Quality team with day‑to‑day quality tasks and admin work.
• Communicate with internal/external customers in English; manage portals.
• Audit customer data for accuracy and compliance in TECHS systems.
• Initiate PPAP requests and ensure timely processing per quality standards.
• Publish and update QMS documents and maintain transparency.
• Upload approved PPAP docs to the Document Library with traceability.
• Identify issues early and alert stakeholders for resolution.
• Create and manage Q Notes recording quality deviations and CAPAs.
• Maintain and monitor customer scorecards and ensure proper posting.
• Oversee customer scorecard management to support continuous improvement.
• Provide comprehensive documentation support to customers.

Skills

Quality mindset

English communication

Customer focus

Six Sigma

Decision making

Adaptability

Education

Bachelor's degree in engineering/Quality Management/Business Administration

Tools

SAP

TECHS

Document Library

Excel/BI tools

Job description

The team will be responsible for supporting the Customer Quality team for the Automotive sector in AMERICAS region. Their primary focus will be to assist the Quality Team in day-to-day operations by taking over mainly technical and administrative tasks. The team will play a key role in ensuring outstanding customer experience for both internal and external stakeholders by enabling faster response times, improved productivity, and consistent communication. This also includes effective collaboration with the Supply Chain Engineering team. This role does not INCLUDE any field sales activities or cold calls!

Responsibilities

• Intensive communication with the international internal customers, mainly in English and Partial communication with external international customers
• Manage and navigate multiple customer portals to facilitate service delivery and support.
• Assist in auditing customer data through internal TECHS systems to ensure data accuracy and compliance.
• Initiate and reassign Production Part Approval Process (PPAP) requests within the designated system to ensure timely processing and alignment with quality standards.
• Communicate the publication and updates of Quality Management System (QMS) documents to relevant stakeholders, ensuring transparency and compliance.
• Upload approved PPAP documentation to the Document Library, maintaining accuracy, traceability, and adherence to document control procedures.
• Proactively identify and escape issues to relevant stakeholders for timely resolution.
• Create and manage Q Notes in accordance with established quality procedures, ensuring accurate documentation of quality issues, deviations, and corrective actions.
• Retrieve and maintain customer scorecards, ensuring accurate repository posting and record keeping.
• Oversee customer scorecard management to track performance metrics and support continuous improvement.
• Provide comprehensive documentation support to customers, facilitating clarity and compliance.

Skills

• Bachelors degree in engineering, Quality Management, Business Administration, or a related field.
• Minimum of 1 year of experience in quality support, customer quality, or a related function within manufacturing, automotive, or technical industries.
• Technical capabilities: Expert functional/domain knowledge
• Proficiency in using internal quality systems (e.g., SAP, TECHS, Document Library)
• Data analysis and reporting using Excel or BI tools
• Very good written verbal English language skills
• Very high customer and service orientation required
• Performance oriented and focused on Quality.
• Six Sigma Tools
• Ability to quickly adapt to new requirements
• Decision making skills