Lead - Customer Quality

Octillion Power Systems; Pune District; On-site; INR 2,800,000 - 3,800,000; Full time

Job summary

Octillion Power Systems is seeking an experienced Quality Leader in Pune to own customer quality across automotive/manufacturing operations. You will drive root-cause analysis, CAPA, and cross-functional action plans with Production, Engineering and Supply Chain to resolve issues.

You will monitor customer feedback, warranty data and audits, ensuring compliance with IATF 16949 and ISO 9001, while building strong customer relationships and delivering continuous improvement across processes.

Qualifications

• Bachelor's degree in Engineering or Quality Management (or equivalent).
• 12-15 years of experience in Quality Management, preferably in automotive/manufacturing.
• Strong knowledge of quality tools: 8D, FMEA, APQP, PPAP, SPC, MSA, and RCA.
• Hands-on experience with customer portals and quality systems.
• Excellent communication, presentation, and problem-solving skills.
• Ability to work cross-functionally and manage customer expectations effectively.

Responsibilities

• Act as primary contact for customers on all quality-related matters.
• Lead RCA and CAPA implementation for quality issues.
• Monitor customer feedback, warranty claims and field issues to identify trends.
• Ensure compliance with IATF 16949, ISO 9001 and other certifications.
• Conduct customer audits and support visits; ensure timely closure of audit findings.
• Coordinate with Production, Engineering and Supply Chain to resolve issues.
• Track and report customer quality metrics (PPM, NCRs, Scorecards).
• Develop strong customer relationships to enhance trust and satisfaction.
• Drive quality improvements to reduce rejections, scrap and warranty costs.

Skills

Quality Mgmt

Cross-functional leadership

Communication

Root Cause Analysis

Audit & Compliance

Customer Relations

Education

Bachelor's in Engineering

Quality Management Certification

Tools

8D

FMEA

APQP

PPAP

SPC

MSA

Job description

Responsibilities:

• Act as the primary point of contact for customers on all quality-related matters.
  
• Handle customer complaints, conduct root cause analysis (RCA), and implement effective corrective & preventive actions (CAPA).
  
• Monitor and analyze customer feedback, warranty claims, and field issues to identify trends and drive continuous improvements.
  
• Ensure compliance with customer-specific quality standards, IATF 16949, ISO 9001, or other applicable certifications.
  
• Conduct customer audits, support customer visits, and ensure timely closure of audit findings.
  
• Coordinate cross-functional teams (Production, Engineering, Supply Chain) to resolve customer quality issues.
  
• Track and report customer quality metrics (PPM, NCRs, Scorecards, etc.).
  
• Develop and maintain strong customer relationships to enhance trust and satisfaction.
  
• Drive quality improvement initiatives to reduce rejections, scrap, and warranty costs.
  

Qualifications & Skills:

• Bachelors degree in Engineering / Quality Management or equivalent.
  
• 12-15 years of experience in Quality Management, preferably in automotive / manufacturing sector.
  
• Strong knowledge of quality tools: 8D, FMEA, APQP, PPAP, SPC, MSA, and Root Cause Analysis.
  
• Hands-on experience with customer portals and quality systems.
  
• Excellent communication, presentation, and problem-solving skills.
  
• Ability to work cross-functionally and manage customer expectations effectively.
  

Key Competencies:

• Customer-centric approach
  
• Analytical mindset & problem-solving
  
• Attention to detail and accuracy
  
• Strong leadership & team collaboration
  
• Continuous improvement mindset