Customer Quality Engineer

JAC Recruitment; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

JAC Recruitment is looking for a Customer Quality Engineer in India to act as the main quality liaison for customers and drive issue resolution across development and production.

You will lead root cause investigations using structured problem-solving methods, manage complaints and warranty claims, and coordinate visits and audits with customers. Strong knowledge of IATF 16949 and APQP/PPAP is essential.

Qualifications

• Knowledge of customer quality management and warranty claim processes.
• Experience with root cause analysis and 8D reporting.
• Familiarity with APQP, PPAP, FMEA, SPC, MSA, Control Plans, and IATF 16949 requirements.

Responsibilities

• Act as the primary quality contact for customers and ensure timely resolution of quality issues.
• Manage customer complaints and warranty claims to support satisfaction.
• Lead root cause investigations using 5 Why, Fishbone, and 8D methodologies.
• Prepare and submit comprehensive 8D reports to customers.
• Coordinate customer visits, audits, and quality reviews.
• Drive corrective and preventive actions to prevent recurrence.
• Monitor quality metrics like PPM, complaints, and field performance.
• Support APQP, PPAP, FMEA, SPC, MSA, and Control Plan activities.
• Ensure compliance with IATF 16949 and customer requirements.

Skills

Customer quality management

Root cause analysis

8D reporting

APQP

PPAP

FMEA

SPC

MSA

Control Plans

IATF 16949

Communication skills

Customer coordination

Job description

The Customer Quality Engineer role serves as the primary quality contact for customers, supporting timely issue resolution and continuous improvement throughout product development and production. The position manages complaints and warranty claims, leads root cause investigations, and coordinates corrective actions to maintain customer satisfaction and quality compliance.

Responsibilities

• Act as the primary quality contact for customers, ensuring timely and effective resolution of quality issues

• Manage customer complaints and warranty claims to support customer satisfaction

• Lead root cause investigations using structured problem-solving methodologies, including 5 Why, Fishbone, and 8D

• Prepare, review, and submit comprehensive 8D reports to customers

• Coordinate and support customer visits, audits, and quality reviews

• Drive the implementation of corrective and preventive actions to eliminate recurring issues

• Monitor and analyse customer quality metrics, including PPM, complaints, and field performance

• Support APQP, PPAP, FMEA, SPC, MSA, and Control Plan activities throughout product development and production

• Ensure compliance with IATF 16949 standards and customer-specific quality requirements

Requirements

• Knowledge of customer quality management, complaint handling, and warranty claim processes

• Experience with root cause analysis, 8D reporting, and corrective and preventive actions

• Familiarity with APQP, PPAP, FMEA, SPC, MSA, Control Plans, and IATF 16949 requirements

• Strong analytical, problem-solving, communication, and customer coordination skills

About the company

A Japanese company in the automotive components manufacturing industry with operations in India. The organisation manufactures automotive parts for use across a range of vehicle applications.