Quality - Customer Service

TE Connectivity; Bengaluru; Hybrid; INR 350,000 - 550,000; Full time

Job summary

TE Connectivity in Bengaluru is seeking a Quality Support Specialist to assist the Customer Quality team for the Automotive sector in the AMERICAS region. You will handle technical and administrative tasks to improve response times, data accuracy, and documentation flow, while coordinating with Supply Chain and Engineering.

The role emphasizes strong English communication, data handling in SAP/TECHS, and adherence to QMS procedures.

Qualifications

• Bachelor’s degree in engineering, quality management, business administration or related field.
• 1 year of experience in quality support, customer quality or related function within manufacturing, automotive or technical industries.
• Experience using SAP/TECHS/Document Library or similar QC systems.
• Strong written and spoken English communication.
• High customer service orientation and quality focus.

Responsibilities

• Interface with international internal customers in English and some external communication.
• Navigate multiple customer portals to facilitate service delivery.
• Audit customer data and ensure accuracy and compliance in systems.
• Initiate PPAP requests and ensure timely processing.
• Communicate updates of QMS documents to stakeholders.
• Upload PPAP documentation to Document Library with proper traceability.
• Identify and escalate quality issues to stakeholders for resolution.
• Create and manage Q Notes documenting quality issues and corrective actions.
• Retrieve and maintain customer scorecards and ensure proper posting.
• Oversee customer scorecard management to track metrics and support improvements.
• Provide documentation support to customers for clarity and compliance.
• Follow up with customers to secure scorecards and engagement.
• Participate in internal quality review meetings to drive service excellence.
• Engage in continuous improvement aligned with TE Quality standards.

Skills

Domain knowledge

Quality systems

Data analysis

English proficiency

Customer-focused

Quality mindset

Six Sigma

Adaptability

Decision making

Learning mindset

Process excellence

Education

Bachelor's degree (Engineering/Quality/Business)

Tools

SAP

TECHS

Document Library

Job description

Shift : US Shift ( 6:00 PM IST - 03:00 AM IST)

Work Mode : Hybrid

Location : TE Connectivity , Kalyani magnum, JP Nagar

ROLE OBJECTIVE

The team will be responsible for supporting the Customer Quality team for the Automotive sector in AMERICAS region. Their primary focus will be to assist the Quality Team in day-to-day operations by taking over mainly technical and administrative tasks. The team will play a key role in ensuring outstanding customer experience for both internal and external stakeholders by enabling faster response times, improved productivity, and consistent communication. This also includes effective collaboration with the Supply Chain & Engineering team. This role does not INCLUDE any field sales activities or cold calls!

KEY RESPONSIBILITIES

• Intensive communication with the international internal customers, mainly in English and Partial communication with external international customers
• Manage and navigate multiple customer portals to facilitate service delivery and support.
• Assist in auditing customer data through internal TECHS systems to
• \ensure data accuracy and compliance.
• Initiate and reassign Production Part Approval Process (PPAP) requests within the designated system to ensure timely processing and alignment with quality standards.
• Communicate the publication and updates of Quality Management System (QMS) documents to relevant stakeholders, ensuring transparency and compliance.
• Upload approved PPAP documentation to the Document Library, maintaining accuracy, traceability, and adherence to document control procedures.
• Proactively identify and elevate issues to relevant stakeholders for timely resolution.
• Create and manage Q Notes in accordance with established quality procedures, ensuring accurate documentation of quality issues, deviations, and corrective actions.
• Retrieve and maintain customer scorecards, ensuring accurate repository posting and record keeping.
• Oversee customer scorecard management to track performance metrics and support continuous improvement.
• Provide comprehensive documentation support to customers, facilitating clarity and compliance.
• Conduct timely follow-ups with customers to secure their scorecards and maintain engagement.
• Actively participate in internal quality review meetings to contribute to service excellence.
• Engage in continuous improvement initiatives aligned with TEOA standards to enhance operational efficiency.

QUALIFICATIONS / EXPERIENCE

• Bachelors degree in engineering, Quality Management, Business Administration, or a related field.
• Minimum of 1 year of experience in quality support, customer quality, or a related function within manufacturing, automotive, or technical industries.

SKILLS AND COMPETENCIES

• Technical capabilities: Expert functional/domain knowledge
• Proficiency in using internal quality systems (e.g., SAP, TECHS, Document Library)
• Data analysis and reporting using Excel or BI tools
• Very good written & verbal English language skills
• Very high customer and service orientation required
• Performance oriented and focused on Quality.
• Six Sigma Tools
• Ability to quickly adapt to new requirements
• Decision making skills
• Willingness to constantly learn also complex processes and scenarios
• Commitment to quality and process excellence