Quality Manager

Asian Heart Institute and Research Center; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Asian Heart Institute invites a Quality Manager to oversee quality operations, ensure compliance with statutory requirements, and coordinate with department heads on quality indicators. The role involves liaising with certification and accreditation bodies and reporting QA progress to management.

The successful candidate will lead internal audits, identify training needs, analyze quality data, and drive improvement initiatives across the hospital, leveraging strong time management and

Qualifications

• Post graduation in Management/ Administration (preferably Hospital).
• MBA in Health care Management.

Responsibilities

• Determine quality reporting formats and a schedule for reporting in collaboration with departmental heads.
• Receive and analyze quality indicators trends and report from every department.
• Receive reports of patient feedback from customer care.
• Receive incident reports and assist in formulating action plan.
• Identifying training needs and create awareness on quality assurance initiatives.
• Provide support and feedback to departments for developing their departmental QA programs.
• Organize and conduct internal audits with internal audit team.

Skills

Hospital operations

Statistical analysis

Interpersonal communication

People oriented & adaptable

Initiative

Education

Post graduation in Management/Administration

MBA in Healthcare Management

Job description

Position

As a Quality Manager at Asian Heart Institute, you will see the quality operations ensuring compliance with the statutory requirements, liaison with external and internal related to Quality Management System e.g. certification and accreditation bodies. Your role includes coordinate with all the departmental heads for quality indicators and internal feedback, audit departments/function based on the policies and procedures laid down. The ideal candidate will have strong time-management skills and excellent communication skills, which enable him/her to work with various employees and leaders within the company. The Quality Manager reports on the progress and results of the QA program to the Management including need for improvement.

Responsibilities

• Determine quality reporting formats and a schedule for reporting in collaboration with departmental heads
• Receive and analyze quality indicators trends and report from every department.
• Receive reports of patient feedback from customer care
• Receive incident reports and assist in formulating action plan
• Identifying training needs and create awareness on quality assurance initiatives
• Provide support and feedback to departments for developing their departmental QA programs
• Organize and conduct internal audits with internal audit team.

Qualifications

• Post graduation in Management/ Administration (preferably Hospital)
• MBA in Health care Management

Skills

• Minimum 5-8 years experience in hospital operations
• Statistical knowledge and ability to analyze data
• Good interpersonal and communication skills
• People oriented, flexible and adaptable
• Able to take initiative

About Asian Heart Institute

Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO- accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.

Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.