Quality Evaluator

Impac; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

5 days working

Rotational shifts

Cab facilities

Job summary

Impac in India seeks a Sr. Quality Evaluator for a renowned BPO. The role involves auditing calls, performing RCA, and guiding teams to improve quality metrics. Graduation is mandatory and a minimum of 2 years as a quality lead is required.

Applicants should have AI auditing experience, content moderation skills, and the ability to provide actionable feedback. Rotational shifts are in place, with cab facilities provided on both sides.

Qualifications

• Graduation mandatory.
• Minimum 2 years exp as quality lead.
• AI auditing experience.
• Quality analyst experience.

Responsibilities

• Audit calls and evaluate QA metrics.
• Perform root cause analysis (RCA) to identify improvement areas.
• Provide structured feedback to agents and teams.
• Support content moderation and AI auditing initiatives.

Skills

AI auditing

RCA

Call barging

Advanced Excel

Content moderation

Feedback collection

Education

Graduation

Job description

Hiring for Sr. Quality Evaluator with one of the most renowned bpo's

• Graduation Mandatory
• Minimum 2 yr exp as quality lead
• [Ai Auditing , RCA , Call Barging , Advances excel knowledge , Content Moderation , Feedbacks]

Contact HR Srishti - 8588840209

Required Candidate profile

• Graduation Mandatory
• Minimum 2 yr experience as quality lead
• Sal as per the company norms
• ai auditing
• quality analyst

Perks and benefits

• 5 days working (rotational shifts)
• both side cabs