Hiring: Quality Analyst - E-Commerce Support

Yunay Consultancy Services LLP; Pune District; On-site; INR 360,000 - 600,000; Full time

Job summary

Yunay Consultancy Services LLP in Pune seeks a Quality Analyst with 3+ years in international BPO to join our rotation-based shifts. You will assess calls, chats, and emails to ensure process quality and customer satisfaction.

The ideal candidate has 2+ years as QA on paper, strong skills in quality audits, calibrations, RCA and giving actionable feedback, along with fluent English communication. Graduation from a recognized university is required.

Qualifications

• 3+ years of total experience in an International BPO.
• Minimum 2+ years of experience as a Quality Analyst on paper.
• Strong experience in quality audits, calibrations, RCA and feedback.
• Good English communication skills.
• Graduate from a recognized university.
• Comfortable with rotational shifts and 5.5 working days.

Responsibilities

• Conduct quality audits and calibrations on calls and chats.
• Provide RCA and feedback to process teams.

Skills

Quality audits

Calibrations

RCA

Feedback

English communication

Graduate

International BPO

Education

Graduate degree

Job description

Hiring Quality Analyst | International E-Commerce Process

Location: Pune
Shift: Rotational
Working: 5.5 Days
CTC: Up to 6 LPA
Openings: 2
Experience: 3+ Years | 2+ Years as QA on paper
Immediate Joiners Only

Process: International E-Commerce Seller Support & Customer Support

Requirements

• 3+ years of total experience in an International BPO.
• Minimum 2+ years of experience as a Quality Analyst on paper.
• Strong experience in quality audits, calibrations, RCA and feedback.
• Good English communication skills.
• Graduate from a recognized university.
• Comfortable with rotational shifts and 5.5 working days.

Interested candidates can share their updated CV.