JOB DESCRIPTION QUALITY MANAGER
Position: Quality Manager
Department: Quality Assurance & Quality Control
Industry: Pneumatic Vacuum Elevators / Premium Home Products
Reporting To: General Manager & Managing Director
Location: Guduvanchery, Chengalpattu.
Employment Type: Full-Time
1. Job Purpose
The Quality Manager will be responsible for establishing, implementing, and continuously improving the company's Quality Management System to ensure that all Pneumatic Vacuum Elevators and associated components meet defined quality standards, engineering specifications, customer expectations, safety requirements, and applicable international standards.
The role will oversee quality across incoming materials, manufacturing, assembly, testing, final inspection, packing, and dispatch, with a strong focus on delivering a premium and reliable product to customers.
2. Key Responsibilities
A. Quality Management System
- Develop, implement, maintain, and improve the Quality Management System.
- Ensure compliance with applicable ISO, CE, safety, product certification, and customer-specific requirements.
- Prepare and maintain quality procedures, work instructions, inspection standards, checklists, and quality records.
- Establish quality objectives, KPIs, and continuous improvement programs.
- Conduct periodic internal quality audits and coordinate external/customer audits.
- Identify quality risks and implement preventive measures.
B. Incoming Quality Control
- Establish inspection procedures for incoming raw materials, components, and bought-out items.
- Inspect critical components such as:
- Aluminium extrusions and profiles
- Glass and door components
- Locks and safety components
- Motors and electrical components
- Cables, switches, sensors, and control components
- Seals and other critical mechanical parts
- Verify materials against drawings, specifications, purchase orders, certificates, and approved samples.
- Coordinate with Purchase and suppliers regarding rejected or non-conforming materials.
- Maintain supplier quality records and performance ratings.
C. In-Process Quality Control
- Establish inspection checkpoints throughout the manufacturing process.
- Monitor dimensional accuracy, surface finish, assembly quality, alignment, sealing, and fitment.
- Ensure production teams follow approved drawings, specifications, SOPs, and work instructions.
- Identify process deviations and initiate corrective actions.
- Work closely with Production and Engineering teams to eliminate recurring defects.
D. Final Inspection & Testing
- Establish and conduct final inspection procedures for completed elevators.
- Ensure every unit undergoes the required inspection and functional testing before dispatch.
- Ensure inspection reports and test records are completed and maintained.
- Approve products for dispatch only after meeting defined quality requirements.
E. Non-Conformance & Corrective Action
- Identify, document, and control non-conforming materials and products.
- Raise NCRs for quality deviations.
- Conduct Root Cause Analysis (RCA) using appropriate quality tools.
- Implement and monitor Corrective and Preventive Actions (CAPA).
- Track recurring defects and establish permanent corrective actions.
- Maintain rejection, rework, repair, and scrap records.
- Develop monthly quality reports and trend analysis.
F. Supplier Quality Management
- Evaluate and monitor the quality performance of suppliers.
- Develop supplier quality standards and inspection requirements.
- Conduct supplier audits where required.
- Work with Purchase and suppliers to resolve quality issues.
- Monitor supplier rejection rates, delivery quality, corrective actions, and repeat failures.
- Support supplier development and qualification of new vendors.
G. Documentation & Traceability
- Maintain inspection and testing records for each elevator/unit.
- Ensure traceability of critical components and materials.
- Maintain calibration records for measuring and testing equipment.
- Establish proper documentation for product release.
- Maintain records required for audits, certifications, and customer requirements.
3. Required Qualifications
- Bachelor's Degree/Diploma in Mechanical Engineering, Production Engineering, Electrical Engineering, Quality Management, or related field.
- Qualification in Quality Management / Quality Engineering will be an advantage.
- Knowledge of ISO 9001 Quality Management System.
- Knowledge of manufacturing inspection and testing procedures.
- Experience in mechanical/electrical product manufacturing is preferred.
4. Experience
- 5-8 years of relevant experience, preferably in manufacturing, elevators, engineering products, automotive, industrial equipment, premium home products, or similar industries.
- Experience in managing a Quality Department and quality inspection team.
- Experience with supplier quality and customer complaint handling.
- Experience in audits, NCR, RCA, CAPA, and continuous improvement.