Quality Auditing Senior Analyst

Accenture; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Accenture is seeking a Quality Auditing Senior Analyst in Bengaluru, India, to ensure data integrity and compliance in their learning administration processes. The role involves conducting audits, developing quality procedures, and collaborating with teams to enhance training programs.

A successful candidate will possess a degree, 5 to 8 years of experience in a similar field, and exceptional communication and problem-solving skills. Join us in building a strong workforce!

Qualifications

• 5 to 8 years of experience in a relevant field.
• Professional experience of minimum 3 years in a service environment.
• English language proficiency required.

Responsibilities

• Conduct audits of learning management systems to ensure compliance.
• Develop quality assurance procedures and guidelines.
• Collaborate with stakeholders for continuous improvement.
• Review training materials for clarity and relevance.

Skills

Knowledge of typical scheduling methodology

Good written and verbal communication skills

Detail-oriented

Critical thinking / problem-solving skills

Team player / collaborative

Focus on data accuracy

Education

Any Graduation

Job description

Skill Required

Talent & HR - Talent Strategy

Designation

Quality Auditing Senior Analyst

Qualifications

Any Graduation

Years of Experience

5 to 8 years

What would you do?

To identify any kind of discrepancies or errors which affects the session integrity, resulting in client escalation or SLA misses and to achieve 100% scheduling accuracy. This also involves assessing and monitoring the quality of training programs, activities and resources to ensure they meet the Process standards and guidelines. Talent & HR Process involves managing the recruitment, development, and retention of employees. This includes overseeing hiring, onboarding, training, and performance evaluations. The goal is to ensure a skilled and motivated workforce. Responsibilities also include developing HR policies, handling employee relations, and ensuring compliance with labor laws. This role is essential for building a strong and effective team. Define an organizations talent management approach, mapping a business future skills and talent needs against current skills and capabilities and then defining the investments required to fulfill strategic talent objectives.

What are we looking for?

• Knowledge of typical scheduling methodology
• A background in administrative roles
• Professional experience of minimum 3 years and above in service environment
• Good written and verbal communication skills.
• English language proficiency required.
• Good organizational & communication skills.
• Multi-cultural awareness.
• Detail oriented.
• Ability to work on own Initiative.
• Critical thinking / problem solving skills.
• Team player/ collaborative
• Focus on data accuracy.
• Issue resolution/ Provide RCA.
• Quality driven in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and elevate where appropriate.

Roles and Responsibilities

• Key Responsibilities:
• Conducting audits of learning management systems (LMS) or other training platforms to ensure data integrity and compliance with organizational standards.
• Developing and implementing quality assurance procedures and guidelines for learning administration processes, such as course scheduling, enrollment, and participant tracking.
• Collaborating with learning administrators, trainers, and subject matter experts to identify areas for improvement and implement corrective actions.
• Reviewing and verifying training materials, including presentations, manuals, and online modules, for accuracy, clarity, and relevance.
• Providing feedback and coaching to learning administrators to enhance the quality of their work and improve overall performance.
• Monitoring training delivery methods, such as instructor-led sessions, virtual classrooms, or e-learning modules, to ensure they align with best practices and meet quality standards.
• Analyzing training metrics and evaluation data to identify trends, issues, and opportunities for enhancement.
• Participating in the development and implementation of continuous improvement initiatives to enhance the overall effectiveness of learning and development programs.

Qualification

Any Graduation