Quality Assurance Manager

Fusion Business Solutions; Udaipur; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Fusion Business Solutions is seeking a dedicated professional to drive process improvement, quality assurance, and operational excellence across multiple functions. The role focuses on identifying gaps, standardizing SOPs, conducting RCA and CAPA, and leading Lean Six Sigma initiatives to improve efficiency and customer satisfaction.

The candidate will collaborate with Quality, Operations, Training, and HR to implement standardized processes, monitor performance, and deliver data-driven

Responsibilities

• Evaluate existing business processes to identify operational gaps, inefficiencies, bottlenecks, and opportunities for improvement.
• Drive process improvement initiatives to enhance productivity, efficiency, accuracy, and turnaround time.
• Conduct detailed process assessments, workflow analysis, and process mapping to identify areas requiring intervention.
• Develop, review, and standardise SOPs, process guidelines, and operational workflows.
• Identify opportunities to eliminate redundant activities, reduce manual errors, and streamline workflows.
• Monitor the effectiveness of implemented improvements and ensure sustainable results.
• Develop and strengthen quality management frameworks to improve process accuracy and service delivery standards.
• Identify recurring quality issues and implement corrective and preventive action plans.
• Conduct quality audits, process reviews, and compliance assessments to ensure adherence to defined standards.
• Analyze quality performance reports, error trends, and audit findings to identify improvement areas.
• Work closely with Quality and Operations teams to improve quality scores and reduce process defects.
• Establish quality benchmarks and drive consistency across different teams and business processes.
• Conduct Root Cause Analysis (RCA) using methodologies such as 5 Whys, Fishbone Analysis, Pareto Analysis, and other problem-solving techniques.
• Identify the underlying causes of recurring operational and quality-related issues.
• Develop and implement Corrective and Preventive Actions (CAPA).
• Track corrective action plans to ensure timely implementation and effectiveness.
• Drive structured problem-solving initiatives to prevent recurring errors and process failures.
• Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, and DMAIC methodologies.
• Identify opportunities to reduce process errors, rework, wastage, and operational costs.
• Drive initiatives to improve turnaround time, productivity, SLA adherence, and customer satisfaction.
• Establish a continuous improvement culture across operational teams.
• Benchmark existing processes against industry best practices and recommend suitable improvements.

Job description

Role & responsibilities

1. Process Improvement & Optimization

• Evaluate existing business processes to identify operational gaps, inefficiencies, bottlenecks, and opportunities for improvement.
• Drive process improvement initiatives to enhance productivity, efficiency, accuracy, and turnaround time.
• Conduct detailed process assessments, workflow analysis, and process mapping to identify areas requiring intervention.
• Develop, review, and standardise SOPs, process guidelines, and operational workflows.
• Identify opportunities to eliminate redundant activities, reduce manual errors, and streamline workflows.
• Monitor the effectiveness of implemented improvements and ensure sustainable results.

2. Quality Improvement & Assurance

• Develop and strengthen quality management frameworks to improve process accuracy and service delivery standards.
• Identify recurring quality issues and implement corrective and preventive action plans.
• Conduct quality audits, process reviews, and compliance assessments to ensure adherence to defined standards.
• Analyze quality performance reports, error trends, and audit findings to identify improvement areas.
• Work closely with Quality and Operations teams to improve quality scores and reduce process defects.
• Establish quality benchmarks and drive consistency across different teams and business processes.

3. Root Cause Analysis & Corrective Actions

• Conduct Root Cause Analysis (RCA) using methodologies such as 5 Whys, Fishbone Analysis, Pareto Analysis, and other problem-solving techniques.
• Identify the underlying causes of recurring operational and quality-related issues.
• Develop and implement Corrective and Preventive Actions (CAPA).
• Track corrective action plans to ensure timely implementation and effectiveness.
• Drive structured problem-solving initiatives to prevent recurring errors and process failures.

4. Continuous Improvement & Operational Excellence

• Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, and DMAIC methodologies.
• Identify opportunities to reduce process errors, rework, wastage, and operational costs.
• Drive initiatives to improve turnaround time, productivity, SLA adherence, and customer satisfaction.
• Establish a continuous improvement culture across operational teams.
• Benchmark existing processes against industry best practices and recommend suitable improvements.

5. Performance Monitoring & Reporting

• Define and monitor process performance indicators, quality metrics, and operational KPIs.
• Analyze process performance trends and identify deviations from established standards.
• Develop periodic dashboards and reports highlighting quality performance, process gaps, and improvement initiatives.
• Measure the impact of implemented improvements through data-driven analysis.
• Present improvement plans, audit observations, and performance reports to senior management.

6. Stakeholder Management & Implementation

• Collaborate with Operations, Quality, Training, HR, and other functional teams to implement improvement initiatives.
• Work closely with process owners to ensure effective implementation of revised processes and quality standards.
• Conduct process review meetings, improvement workshops, and knowledge-sharing sessions.
• Drive awareness and adoption of standardized processes across departments.
• Guide and mentor teams on process improvement tools, quality practices, and problem-solving techniques.