Quality Assurance Analyst

TymblHub; Pune District; On-site; INR 560,000 - 620,000; Full time

Job summary

Accenture Solutions Pvt Ltd in Pune is seeking a Quality Assurance Analyst to join the Customer Support vertical. You will perform quality checks, participate in operational audits, and ensure compliance with policy standards.

The role requires 3 to 5 years of experience, graduation in any field, and the ability to handle escalations and resolve customer issues within SLA. Shifts may rotate; you will work to deliver accurate QA results and support continuous improvement.

Qualifications

• 3 to 5 years of experience in QA or quality control.
• Familiar with operational audit and compliance.
• Ability to handle escalations and SLA-driven resolutions.
• Graduate from any discipline.

Responsibilities

• Align with Customer Support and resolve customer queries.
• Manage escalations and complaints per SLA.
• Close faults and complaints within defined timelines.
• Contribute to process improvements in QA and audits.

Skills

Quality Checks

Operational Audit

Compliance

Quality Assurance

Internal Audit

Education

Any Graduation

Job description

# Quality Assurance AnalystAccenture Solutions Pvt LtdPosted on October 21, 2026---Experience3 - 5 yrsSalary (CTC)₹5.6L - ₹6.2LJob LocationPune, IndiaVacancy1DesignationQuality Assurance AnalystJob TypeNot specified---## Job Description**Skill required:** Quality Checks - Operational Audit & Compliance **Designation:** Quality Assurance Analyst **Qualifications:**Any Graduation **Years of Experience:**3 to 5 years **What would you do** - You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required. **What are we looking for**- Quality Management- Quality Assurance (QA)- Internal Audit Quality Assurance- Adaptable and flexible- Agility for quick learning- Workforce Management (WFM) **Roles and Responsibilities:**- In this role you are required to do analysis and solving of lower-complexity problems- Your day to day interaction is with peers within Accenture before updating supervisors- In this role you may have limited exposure with clients and/or Accenture management- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments- The decisions you make impact your own work and may impact the work of others- You will be an individual contributor as a part of a team, with a focused scope of work- Please note that this role may require you to work in rotational shifts **Qualification** Any Graduation