Quality Analyst - Intern

Omnivore; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

Omnivore in Gurugram is seeking a detail-oriented Learning & Development professional to join our Sector-66 office. You will evaluate customer service calls, identify coaching needs, and collaborate with the training team to raise call quality and agent performance.

The role requires strong Excel skills, excellent verbal and written communication, analytical thinking, and solid presentation abilities. This is a 6-days-a-week on-site role in Sector-66, Gurugram, Haryana.

Qualifications

• Microsoft Excel - Intermediate Level.
• Verbal communication and written communication skills.
• Analytical thinking and presentation skills.

Responsibilities

• Listen to and evaluate recorded customer service calls to assess quality and adherence to company standards.
• Identify areas of improvement and provide constructive feedback to customer service representatives.
• Maintain detailed records of call evaluations, including scores, comments, and recommendations.
• Generate regular reports on call quality metrics and trends for management review.
• Collaborate with the training team to develop and implement improvement plans based on evaluation findings.

Skills

Verbal communication

Written communication

Analytical thinking

Presentation skills

Tools

Microsoft Excel

Job description

Job Information

• Assigned Recruiter(s) Naina Chitkara


• Department Name Learning & Development


• Hiring Manager Unnimaya Thankarajan


• Job Opening Status In-progress


• Industry Internet Services


• Date Opened 17/01/2025


• Job Type Full time


• Salary -


• City Sector-66, Gurugram


• Province Haryana


• Country India


• Postal Code 122101

Job Description

About Us

Agrim in a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. We have scaled up rapidly across India, with 10% of the overall customer universe already on-boarded on the platform.

Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector

• B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion)


• Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain


• Backed by 4 Tier-1 Investors


• Growing 5X Month on Month


• Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India


• 350+ Full time employees

Key Responsibilities

• Listen to and evaluate recorded customer service calls to assess quality and adherence to company standards.


• Identify areas of improvement and provide constructive feedback to customer service representatives.


• Maintain detailed records of call evaluations, including scores, comments, and recommendations.


• Generate regular reports on call quality metrics and trends for management review.


• Collaborate with the training team to develop and implement improvement plans based on evaluation findings.

Requirements

The candidate must be well versed with the following skills -

• Microsoft Excel - Intermediate Level


• Verbal Communication skills


• Written Communication Skills


• Analytical Thinking


• Presentation Skills

NOTE : This is 6-days working role from office itself (Mon-Sat) in Sector-66, Gurugram, Haryana.