Quality Analyst @CallAuditor

Home Bazaar Services; Navi Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Excellent inputs & real-time support

Pre-generated quality leads

Career advancement opportunities

Young & vibrant work culture

Job summary

Homebazaar.com is hiring a Quality Audit professional for its Navi Mumbai location. You will audit sales conversations via phone, chat, visits and mystery audits to ensure compliance and high performance.

You will evaluate calls using defined quality metrics and provide constructive feedback to drive improvements. The role requires 4–10 years of experience in quality assurance and strong communication skills.

Qualifications

• Strong listening and analytical skills with attention to detail.
• Ability to deliver constructive feedback in a clear and professional manner.
• Knowledge of sales processes, call etiquettes, and customer handling.
• Good reporting, documentation, and presentation skills.
• Problem-solving mindset with the ability to identify root causes and suggest improvements.
• Proficiency in MS Excel/Google Sheets and basic reporting tools.

Responsibilities

• Run auditing activities across phone, chat, visits and mystery audits to ensure process and performance adherence.
• Listen to and evaluate recorded sales calls for accuracy, compliance, and effectiveness.
• Assess calls against quality parameters like tone, script adherence, customer handling, closure.
• Identify errors or non-compliance in sales conversations.
• Track recurring issues and highlight areas for corrective action.
• Share feedback with sales teams to improve communication quality and engagement.
• Work with team leaders to resolve identified errors promptly.
• Prepare quality reports and dashboards showing performance trends and compliance.
• Present insights to management to support data-driven decisions.
• Identify process gaps or missed opportunities in sales calls.
• Recommend process improvements and training interventions.

Skills

Listening skills

Analytical skills

Feedback delivery

Sales process knowledge

Reporting skills

Problem solving

Excel/Sheets

Tools

MS Excel

Google Sheets

Reporting tools

Job description

Greetings from Homebazaar.com....!

Visit Official Website: www.Homebazaar.com

Who are we?

Home Bazaar Services Pvt Ltd is the leading Property Advisor in India which has tuned and upgraded with each and every scratch of the real estate sector. With past experience and immense exposure to this service, we understand the needs of customers and strive hard to meet the same. With the help of the most experienced support system, Homebazaar.com has gone a long way to achieving success in a short span of time. We have also been awarded the best-winning property service company in Mumbai for the Quarter 2020 - 2022. Also have expanded our routes in Pune & Kolkata region.

We market our projects through our brand Homebazaar.com. For more details please visit our company website: www.homebazaar.com

What is our requirement?

Role: Quality Audit

Job Location : Vashi, Navi Mumbai

Experience : 4 Years to 10 Years

Responsibilities:

• Be responsible for running auditing activities through multifaceted activities via phone, chat, visits and mysterious audits to assure 100% process and performance adherence.
• Listen to and evaluate recorded sales calls to ensure accuracy, compliance, and effectiveness of communication.
• Assess calls against defined quality parameters such as tone, script adherence, customer handling, and closure approach.
• Identify errors, deviations, or non-compliance in sales conversations.
• Track recurring issues and highlight areas of concern for corrective action.
• Share quick and constructive feedback with sales teams to improve communication quality and customer engagement.
• Work closely with team leaders to ensure prompt resolution of identified errors.
• Prepare quality reports and dashboards highlighting performance trends, improvement areas, and compliance status.
• Present insights and updates to management to support data-driven decision-making.
• Identify process loopholes or missed opportunities in sales calls.
• Recommend process enhancements and training interventions to improve overall call quality and conversion.

Why Join Us?

• Excellent Inputs & Real Time Support given by management to achieve realistic targets
• Pre-generated quality leads provided by the Homebazaar.com
• Professional development & career advancement opportunities within the Homebazaar.com
• Young & Vibrant work Culture.

SKILLS REQUIRED:

• Strong listening and analytical skills with attention to detail.
• Ability to deliver constructive feedback in a clear and professional manner.
• Knowledge of sales processes, call etiquettes, and customer handling.
• Good reporting, documentation, and presentation skills.
• Problem-solving mindset with the ability to identify root causes and suggest improvements.
• Proficiency in MS Excel/Google Sheets and basic reporting tools.

Salary Offered: Best in Industry

Reimbursement of fixed travelling & actual mobile expenses.