Quality Analyst – Call Audit | BPO / Contact Center

Asian Hires; Gurugram District; Presencial; INR 240.000 - 420.000; Jornada completa

Descripción de la vacante

Asian Hires is seeking a Quality Audit – Calls professional in Gurugram with at least 1 year of call auditing and quality analysis experience. The role requires excellent communication, meticulous attention to detail, and the ability to document findings for continuous improvement.

You will audit across platforms, identify discrepancies, and prepare comprehensive reports for internal and external stakeholders.

Formación

• Graduate with minimum 1 year of Call Audit/Quality Audit experience.
• Excellent verbal and written communication skills.
• Experience in Call Quality/Quality Analysis and audit reporting.

Responsabilidades

• Perform audits across platforms and systems to ensure accuracy.
• Identify and document discrepancies; provide improvement recommendations.
• Ensure data/processes comply with regulations and policies.
• Conduct risk assessments related to data quality and suggest corrective actions.
• Prepare detailed audit reports covering findings and actions.
• Maintain audit records and Improvement documentation.
• Suggest and implement improvements to auditing processes.
• Stay updated with industry best practices and communicate findings to stakeholders.

Conocimientos

Call Audit

Quality Audit

Communication skills

Attention to detail

Audit reporting

Educación

Graduate

Herramientas

Excel

Word

Outlook

Descripción del empleo

Experience: Minimum 1 Year (Minimum of 1 year of Call Audit experience)

Location: Gurugram (Local candidate is preferred)

Work Days: Monday–Friday, 5 Days

Qualification: Graduate

Role - Quality Audit – Calls

Work domain - Calls Audit / Quality Analyst

Role Overview

We are looking for a Quality Audit Executive with minimum 1 year of experience in Call Auditing / Quality Analysis. The candidate should have excellent communication skills, strong attention to detail, and the ability to identify discrepancies, document findings, and support continuous improvement.

Key Responsibilities

• Perform audits across multiple platforms, databases, and systems to ensure accuracy and integrity.
• Identify and document discrepancies or inconsistencies and provide recommendations for improvement.
• Ensure data/processes comply with applicable regulations, standards, and organizational policies.
• Conduct risk assessments related to data quality and recommend corrective actions.
• Prepare detailed audit reports covering findings, anomalies, and corrective actions.
• Maintain audit records, changes, and improvement documentation.
• Suggest and implement improvements to existing auditing processes.
• Stay updated with relevant industry trends and best practices.
• Communicate findings effectively with internal and external stakeholders.

Required Skills

• Minimum 1 year of Call Audit / Quality Audit experience
• Excellent verbal and written communication
• Call Quality / Quality Analysis
• Audit Reporting & Documentation
• Strong attention to detail
• Strong organizational and multitasking skills
• Microsoft Excel, Word & Outlook
• Ability to work with internal and external stakeholders