Quality Analyst

Dignifyd Io; Gurugram District; On-site; INR 300,000 - 400,000; Full time

Job summary

Dignifyd Io in Gurugram is seeking a Quality Analyst with 1 year of experience in voice processes to join our team. You will listen to call recordings, check quality, and guide agents to improve performance.

The role requires strong English communication, a grasp of quality tools like Pareto analysis and reporting, and a graduation as a minimum qualification. This is an office-based position with immediate joining preferred.

Qualifications

• 1 yr experience in Quality Analysis (voice process).
• Strong sales and call audit skill needed
• Good knowledge of quality tools & reporting like Pareto & BQ management
• Excellent English communication
• Graduation mandatory

Responsibilities

• Listen to call recordings, check quality, and guide agents.
• Track daily performance, find mistakes, and help low-performing teams improve.

Skills

Quality analysis

Call audit

English communication

Education

Graduation

Tools

Pareto analysis

BQ management

Job description

• 1 yr experience in Quality Analysis (voice process).
• Strong sales and call audit skill needed
• Good knowledge of quality tools & reporting like Pareto & BQ management
• Excellent English communication
• Graduation mandatory

Required Candidate profile

• Listen to call recordings, check quality, and guide agents.
• Track daily performance, find mistakes, and help low-performing teams improve.
• Gurugram Sec 18
• Work from Office
• Immediate joiner preferred