Quality Analyst

Sarvodaya Hospital; Faridabad District; On-site; INR 600,000 - 800,000; Full time

Job summary

Sarvodaya Hospital in Faridabad is seeking an experienced Quality Analyst to ensure service excellence in patient communications. You will conduct call audits, monitor interactions, and provide actionable feedback to agents to raise overall QA scores.

The role requires strong knowledge of BPO QA practices, excellent communication, and the ability to collaborate with training teams to refine quality programs.

Qualifications

• Minimum 6 years of experience as a Quality Analyst or in a similar QA role.
• Deep knowledge of BPO industry practices and regulatory norms.
• Excellent verbal and written communication with ability to provide constructive feedback.

Responsibilities

• Conduct call audits to ensure quality standards are met.
• Perform calibration exercises with team members to maintain evaluation consistency.
• Monitor calls for QA purposes and provide feedback on performance gaps.
• Participate in quality checks to identify training improvement areas.
• Collaborate with the team to design and implement effective QC processes.

Skills

Call Audit

Call Monitoring

Design Training

Calibration

Performance Gap

Job description

• 01 Sep 2026

Job Description

Roles and Responsibilities

• Conduct call audits to ensure quality standards are met.
• Perform call calibration exercises with team members to maintain consistency in evaluation criteria.
• Monitor calls for quality assurance purposes, providing feedback to agents on performance gaps.
• Participate in quality checks to identify areas of improvement for training programs.
• Collaborate with the team to develop and implement effective quality control processes.

Desired Candidate Profile

• 6-8 years of experience as a Quality Analyst or similar role.
• Strong knowledge of BPO industry practices and regulations.
• Excellent communication skills (verbal & written) with ability to provide constructive feedback.

Key Skills

• Call Audit
• Call Monitoring
• Design Training
• Calibration
• Performance Gap

Walk In

• No