Quality Analyst

TP; Jaipur; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

TP in Jaipur is seeking an experienced QA Specialist to conduct call audits and monitor quality across agent interactions. The role focuses on root cause analysis using Fishbone, Pareto Analysis, and Six Sigma methodologies to identify trends and drive improvements in call quality.

Ideal candidates will have strong communication skills, experience in BPO/call centres, and the ability to analyze data from multiple sources to spot patterns and opportunities for process enhancements.

Formación

• Experience in QC Tools and techniques such as call audits and quality checks.
• Excellent communication and teamwork abilities.
• 1-6 years of experience in a similar BPO/Call Centre role.
• Ability to analyze call data to identify trends and patterns.

Responsabilidades

• Conduct call audits to ensure quality standards are met.
• Perform root cause analysis on calls using QC tools (Fishbone, Pareto, Six Sigma).
• Monitor calls for quality assurance purposes.
• Identify areas of improvement through QC tools such as Call Calibration and Voice Analysis.
• Collaborate with team members to resolve call quality issues.

Descripción del empleo

Roles and Responsibilities

• Conduct call audits to ensure quality standards are met.
  
• Perform root cause analysis on calls using tools like Fishbone, Pareto Analysis, and Six Sigma Quality.
  
• Monitor calls for quality assurance purposes.
  
• Identify areas of improvement through QC Tools such as Call Calibration and Voice Analysis.
  
• Collaborate with team members to resolve issues related to call quality.
  

Desired Candidate Profile

• Strong understanding of QC Tools and techniques (e.g., 7QC, Call Audit).
  
• Excellent communication skills with ability to work effectively in a team environment.
  
• 1-6 years of experience in a similar role (BPO/Call Centre).
  
• Ability to analyze data from various sources (calls) to identify trends and patterns.
  

LOCATION-JAIPUR