Quality Analyst - (Regional Language)

Olx; Gurugram District; On-site; INR 420,000 - 620,000; Full time

Benefits offered by this job

Growth opportunities

Job summary

OLX is seeking a detail-oriented Quality Auditor for the TeleSales QA team in Gurugram. You will evaluate sales calls, provide actionable feedback, and ensure regional compliance to boost interaction standards and sales effectiveness in regional language markets.

The role requires 3–5 years of QA/Quality Auditor experience in a sales/contact center, with fluency in Tamil, Telugu, Kannada, or Malayalam and English. Day shift, onsite work, with Sunday off.

Qualifications

• Graduate with 3–5 years of QA/Quality Auditor experience in a sales/contact centre.
• Fluent in South Indian languages (Tamil/Telugu/Kannada/Malayalam) with English knowledge.
• Strong analytical skills to identify pitch gaps and compliance deviations.
• Excellent verbal and written communication for feedback and reporting.

Responsibilities

• Call auditing: perform quality checks, score parameters, document mistakes, and define improvement scopes.
• Coaching, feedback & documentation: one-on-one coaching and same-day corrective action plans.
• Calibration & audit accuracy: ensure consistent scoring and resolve audit disputes smoothly.
• Insights & continuous improvement: publish monthly quality trend reports and support training.

Skills

Analytical skills

Communication skills

Quality auditing

Coaching

Education

Graduate degree

Tools

CRM software

Call management

Excel/Sheets

Quality tools

Job description

Job Title: Quality Auditor - Quality & Compliance

Location: Gurugram (Onsite)

Work Schedule: 6 Days/Week (Fixed Sunday Off)

Shift Details: Day Shift

Regional Languages: Tamil, Telugu, Kannada, Malayalam and English

Job Overview: We are seeking a detail-oriented Quality Auditor to join our TeleSales QA team. You will evaluate sales calls, deliver actionable feedback, and ensure compliance across regional sales teams to elevate interaction standards and boost sales effectiveness in regional language markets.

What you will do:

Call Auditing: Perform quality checks on sales calls by actively listening, accurately scoring parameters, documenting agent mistakes, and identifying clear scopes for improvement within required timelines. Coaching, Feedback & Documentation: Deliver targeted 1-on-1 agent coaching for fatal parameters and document same-day corrective action plans and root-cause analyses.

• Calibration & Audit Accuracy: Ensure accurate and consistent scoring across all language calls while handling audit dispute reviews with Quality Leads smoothly.
• Insights & Continuous Improvement: Publish monthly quality trend reports with call repositories to support training, while actively exploring best industry practices and emerging technologies to improve Quality function.

Who we're looking for:

Language Proficiency: Must be fluent (Read/Write/Speak) in South Indian regional languages: Tamil, Telugu, Kannada, or Malayalam, alongside working knowledge of English.

Qualification & Work Experience: Graduate with 3-5 years of experience as a Quality Analyst / Quality Auditor in a Sales or Inside Sales contact center environment.

• Analytical Skills: Strong analytical capabilities to identify pitch gaps, missed sales opportunities, and compliance deviations.

Communication Skills: Excellent verbal and written communication skills for delivering constructive feedback to sales agents and reporting to leadership.

• Tool Knowledge: Experience with CRM software, Call Management Systems, Excel/Google Sheets, and Quality Monitoring tools.

What we’ll give you:

Opportunity to work with a growing and market leader technology company.

• Become the driver of growth for multiple categories on pan India basis. Opportunity to work with the best minds in the industry.