Quality Analyst, Call Auditing

Shinewell Consultants Bangalore; Bengaluru; Presencial; INR 300 000 - 540 000; Tempo integral

Resumo da oferta

Shinewell Consultants Bangalore is seeking a quality auditor to conduct thorough audits of customer interactions and uphold high service standards in Bengaluru. You will analyze data and trends to identify areas for improvement in the quality process, and collaborate with team members to achieve quality goals and objectives.

The role demands experience in a fast-paced environment with multiple priorities, along with strong analytical, problem-solving, and communication skills.

Qualificações

• Experience in a fast-paced environment with multiple priorities and deadlines.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills.

Responsabilidades

• Conduct thorough quality audits of customer interactions to ensure high service standards.
• Analyze data and trends to identify areas for improvement in the quality process.
• Collaborate with team members to achieve quality goals and objectives.

Conhecimentos

Multitasking

Analytical thinking

Communication skills

Interpersonal skills

Descrição da oferta de emprego

Conduct thorough quality audits of customer interactions to ensure high standards of service.
Analyze data and trends to identify areas for improvement in the quality process.
Collaborate with team members to achieve quality goals and objectives.

Required Candidate profile

• Exp working in a fast-paced environment with multiple priorities and deadlines.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills