Quality Analyst

Prodapt; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading telecom solutions provider in Chennai is looking for an entry-level Quality Analyst to monitor and evaluate telecom operational processes. The role involves conducting audits, analyzing performance metrics, and collaborating with vendors to implement improvements. Candidates should have an understanding of compliance standards and report preparation related to quality assurance. This full-time position promises growth within the technology and telecom industry.

Qualifications

• Entry-level role in Quality Assurance with a focus on operational quality.
• Experience with monitoring telecom processes and compliance.
• Ability to conduct audits and analyze performance metrics.

Responsibilities

• Monitor and evaluate telecom operational processes for quality.
• Conduct audits, analyze performance metrics, and identify gaps.
• Collaborate with vendors to implement process improvements.
• Ensure adherence to SLAs and regulatory standards.
• Prepare quality reports for continuous improvement.

Job description

Get notified about new Quality Analyst jobs in Chennai, Tamil Nadu, India.

Responsibilities

• Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
• Conduct audits, analyze performance metrics, and identify gaps in service delivery.
• Collaborate with vendors and internal teams to implement corrective actions and process improvements.
• Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
• Prepare quality reports and support continuous improvement initiatives across telecom operations.

Qualifications

• Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
• Conduct audits, analyze performance metrics, and identify gaps in service delivery.
• Collaborate with vendors and internal teams to implement corrective actions and process improvements.
• Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
• Prepare quality reports and support continuous improvement initiatives across telecom operations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Technology, Information and Internet