Quality Analyst

Happiest Health Systems; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Competitive Salary

Job summary

Happiest Health Systems in Bengaluru seeks a Quality Assurance Specialist to enhance customer service quality. Responsibilities include listening to recorded calls, reviewing emails, and delivering constructive feedback.

The ideal candidate should possess strong analytical and listening skills, with at least 2 years of experience in quality assurance or customer service. Familiarity with CRM systems is a plus, and we offer a competitive salary.

Qualifications

• Strong analytical and listening skills.
• Minimum 2 years of experience in quality assurance or customer service preferred.
• Familiarity with CRM systems and call/email monitoring platforms is an advantage.

Responsibilities

• Listen to recorded customer calls and assess performance.
• Review customer emails for accuracy and adherence to guidelines.
• Deliver quality scoring and feedback.
• Collaborate with training teams to design coaching sessions.

Skills

Analytical skills

Listening skills

CRM system familiarity

Job description

Responsibilities

• Call Audits: Listen to recorded customer calls, assess performance.
• Email Audits: Review customer emails for accuracy, adherence to company guidelines.
• Quality Scoring & Feedback Delivery.
• Collaborate with training teams to design coaching sessions.

Required Candidate profile

Strong analytical & listening skills. Min. 2 Years of exp. in quality assurance or customer service preferred. Familiarity with CRM systems, call/email monitoring platforms will be an added advantage.

Perks and benefits

Competitive Salary.