Quality Analyst - Bangalore

Valuestream Business Solutions Pvt ltd; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

Valuestream Business Solutions Pvt ltd in Bengaluru is looking for a Quality Analyst to ensure quality service goals are met through auditing and coaching. Ideal candidates should have a minimum of 6 months of relevant experience.

The role requires strong logical reasoning and coaching skills, and candidates with any graduation or post-graduation can apply. Join us to help improve our customer service standards!

Qualifications

• Minimum 6 months as Quality Analyst experience.
• Ability to train and coach associates.
• Strong logical reasoning and problem-solving skills.

Responsibilities

• Conduct quality review of telephonic/chat conversations.
• Audit sales inbound/outbound calls and correspondence.
• Ensure compliance guidelines are met.
• Provide coaching and guidance based on audit findings.

Skills

Quality review

Auditing skills

Coaching and guidance

Logical reasoning

Education

Puc/Diploma/Any Graduation/Any Post Graduation

Job description

Valuestream Business Solutions (VBS) is a revolution in the arena of Business/ Knowledge Process Outsourcing. This is a team of seasoned professionals who understand the need of time and combines the most talented workforce along with technology to provide ultimate customer experience.

Job Description

Dear Candidates,

We have an openings for Quality Analyst, Interested candidates can walk-down to our office on the below mentioned venue

INTERVIEW TIME :- 10am to 1pm

Contact Person: Sridevi (9945764799)

Role & Responsibilities

• Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved
• Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework
• Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss
• Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business
• Ability to train and coach
• Strong logical reasoning and problem - solving skills

Eligibility Criteria

• Qualification: Puc/Diploma/Any Graduation/Any Post Graduation
• Age limit: Below 30 years
• Experience: Minimum 6 months as Quality Analyst

Venue: Opp to Fruitbae/Z-Square 3rd floor

Regards,
Sridevi