Quality Analyst

TP; Jaipur; On-site; INR 420,000 - 650,000; Full time

Job summary

Teleperformance is seeking a skilled Quality Analyst for Bengaluru to ensure product and service quality through thorough checks and data-driven improvements.

The role requires 2-7 years of experience, strong communication, and problem-solving abilities in a fast-paced environment.

Qualifications

• Bachelor's degree in any field.
• Minimum 2 years of experience in quality analysis or a related field.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong attention to detail and analytical skills.
• Experience with quality management tools and software.

Responsibilities

• Conduct thorough quality checks on products or services to ensure they meet required standards.
• Identify and report defects or issues found during quality checks.
• Collaborate with cross-functional teams to implement corrective actions and improve product quality.
• Develop and maintain quality control processes and procedures.
• Analyze data and trends to identify areas for improvement in quality control.
• Implement process improvements to increase efficiency and effectiveness.

Skills

Quality analysis

Data analysis

Communication skills

Problem-solving

Attention to detail

Education

Bachelor's degree

Tools

Quality management tools

Job description

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in quality analysis, with excellent communication and problem-solving skills.

Roles and Responsibility

• Conduct thorough quality checks on products or services to ensure they meet the required standards.
• Identify and report defects or issues found during quality checks.
• Collaborate with cross-functional teams to implement corrective actions and improve product quality.
• Develop and maintain quality control processes and procedures.
• Analyze data and trends to identify areas for improvement in quality control.
• Implement process improvements to increase efficiency and effectiveness.

Job Requirements

• Bachelor's degree in any field.
• Minimum 2 years of experience in quality analysis or a related field.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong attention to detail and analytical skills.
• Experience with quality management tools and software.
• Teleperformance is an Equal Opportunity Employer.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.