Quality Analyst - Chennai (Hindi)

Hexaware Technologies; Chennai District; On-site; INR 350,000 - 540,000; Full time

Job summary

Hexaware Technologies is seeking a Quality Analyst in Chennai with 2+ years of proven QA experience in a BPO setting. Fluency in Hindi is required, with mandatory experience in international processes and 7QC. The role demands active feedback to agents, trend analysis, and strict adherence to quality targets.

You will drive calibration sessions, monitor quality standards, and implement corrective actions to enhance process quality across the team.

Qualifications

• 2+years documented experience as Quality Analyst is required.
• Candidate should be fluent in Hindi.
• Experience in BPO industry and international process is mandatory.
• Hands on experience into 7QC is mandatory.
• Providing active feedback to agents & generating audit trends as defined or as per critical needs.
• Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.

Responsibilities

• Provide active feedback to agents and generate audit trends while meeting target audits in 80% of available time.
• Implement quality monitoring standards and track ID movements with corrective measures.
• Coordinate calibration sessions and ensure adherence to calibrated processes.

Skills

Quality Analyst

Hindi fluency

7QC experience

Audit feedback & trends

Calibration coordination

BPO domain knowledge

Job description

Role: Quality Analyst

Industry: BPO Process: Inbound customer service

Notice Period: Only Immediate joiners to 30 days' notice

5 days working with 24/7 rotational shift.

• 2+years documented experience as Quality Analyst is required.
• Candidate should be fluent in Hindi.
• Experience into BPO industry and experience into international process is mandatory.
• Hands on experience into 7QC is mandatory.
• Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
• Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
• Coordinate for calibration sessions and adherence towards enhancing calibrated process.