PSC L1 Engineer

Excitel Broadband Private Ltd.; Hyderabad; On-site; INR 600,000 - 860,000; Full time

Job summary

Excitel Broadband Private Ltd. is seeking a network operations professional to manage escalated FTTH-related faults and ensure swift resolution. You will analyze faults by exploring design and architecture, configure devices in ERP, and coordinate with field teams and ERP for proactive maintenance.

The role requires hands-on experience with broadband equipment (Switches/OLT/ONU/WiFi Routers), strong incident documentation, and ability to work on rotational shifts across LAN/WAN/MAN environments.

Qualifications

• Technical Graduate or Diploma with 2+ years of experience in network operations.
• Experience handling FTTH last-mile technologies.

Responsibilities

• Proactively respond to tickets from ECC-1 and resolve within a specified TAT.
• Identify faults by deep diving into design & architecture to ensure permanent fix.
• Provide operational ERP support by configuring devices and identifying fault areas.
• Monitor alerts and raise alarms with ERP or peer teams.
• Coordinate with field teams and ERP for proactive network maintenance based on critical alarms.
• Install, commission, and configure broadband network equipment (Switches/OLT/ONU/WiFi Routers) from Tier 1 & Tier 2 vendors.

Skills

LAN/WAN/MAN knowledge

Network configuration

Root cause analysis

Incident documentation

FTTH knowledge

Load balancing knowledge

IP routing basics

Shift flexibility

Education

Diploma in Telecommunication/Engineering

Job description

Job Summary

We are looking for a someone who can help in managing escalated issues from PSC 1 team related to FTTH network issues with major focus on resolving network faults.

Key Responsibilities

• Proactively respond to all tickets being forwarded by ECC-1 and resolving it within a specified TAT.
• Identifying the faults by deep diving into the design & architecture to ensure the issue is permanently addressed.
• Operational support to ERP by configuring devices identifying the fault areas.
• Proactively monitoring the alerts and raising an alarm with ERP or Peer teams.
• Pushing the field team and the ERP for proactive maintenance of networks based on critical alarms.
• Exposure in handling the installation, commissioning and configuration of a wide range of broadband network equipment (Switches/OLT/ONU/WIFI Routers) from various TIER 1 & TIER 2 vendors.

Key Competencies

• Exposure in handling the installation, commissioning and configuration of a wide range of broadband network equipment (Switches/OLT/ONU/WIFI Routers) from various TIER 1 & TIER 2 Vendors dealing with network connectivity LAN, WAN, and MAN.
• Experience in communicating and documenting incidents to include cause, action and solution as well as root cause analysis.
• Knowledge of LAN configuration- STP, RSTP, MSTP, Vlans, VTP, Trunks, EtherChannel’s, High availability.
• Knowledge of DNS, DHCP, GPON, GEPON, AAA, MEN, FTTH(Understanding of various last-mile technologies of network)
• Knowledge on how to configure and troubleshoot load balancing, primary secondary paths.
• Knowledge on IP with core competency on building the data & video call flows (Routing/Switching/Authentication/Security) from Core till the last mile customer device.
• Should be flexible for rotational shift.

Work Experience & Educational Qualification

• Technical Graduate/Diploma with 2+ years of experience.