Area Property Manager - Facility Management Services

Stayvista; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

StayVista is seeking an Area Property Manager to oversee guest experiences, property readiness, and on-site staff across premium villas. You will manage daily operations, maintenance, inventory, and SOP adherence while resolving guest concerns and coordinating with stakeholders.

A strong emphasis on budgeting, financial oversight, and guest delight programs will drive service excellence. The role requires 4+ years in hospitality operations, with hands-on leadership of housekeeping, maintenance,

Qualifications

• Minimum 4+ years in hospitality or guest services with a focus on operations and guest satisfaction.
• Ability to manage housekeeping, maintenance, and support staff effectively.
• Strong interpersonal skills to deliver exceptional guest experiences and resolve concerns efficiently.
• Proficient in SOP implementation, inventory management, and financial oversight.
• Quick decision-maker with a proactive approach to handling challenges.
• Strong stakeholder management skills to liaise with internal teams and vendors.
• Ensuring high property standards, cleanliness, and service excellence.
• Tasks supporting Owner and Guest Management as determined by organizational needs.

Responsibilities

• Oversee guest experiences, property readiness, and on-site staff including housekeeping, cooks, butlers, security, and gardeners.
• Manage daily operations, maintenance, inventory, and SOP adherence while resolving guest concerns and coordinating with stakeholders.
• Handle budgeting, financial oversight, and guest delight programs to ensure exceptional service and operational efficiency.

Skills

Operations management

Guest satisfaction

Staff management

SOP implementation

Inventory management

Vendor liaison

Budgeting

Guest handling

Job description

Area Property Manager - Facility Management Services

Location: Lonavala

About Us

StayVista is India s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us

At StayVista, youre part of a community where your ideas and growth matter. We re a fast-growing team that values continuous improvement. With our skill upgrade programs, you ll keep learning and evolving, just like we do. And hey, when you re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Area Property Manager at StayVista, you will oversee guest experiences, property readiness, and on-site staff, including housekeeping, cooks, butlers, security, and gardeners. You will manage daily operations, maintenance, inventory, and SOP adherence while resolving guest concerns and coordinating with stakeholders. Additionally, you will handle budgeting, financial oversight, and guest delight programs to ensure exceptional service and operational efficiency.

About You

• Minimum 4+ years in hospitality or guest services with a focus on operations and guest satisfaction.
• Ability to manage housekeeping, maintenance, and support staff effectively.
• Strong interpersonal skills to deliver exceptional guest experiences and resolve concerns efficiently.
• Proficient in SOP implementation, inventory management, and financial oversight.
• Quick decision-maker with a proactive approach to handling challenges.
• Strong stakeholder management skills to liaise with internal teams and vendors.
• Ensuring high property standards, cleanliness, and service excellence.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Prior experience in managing luxury villas, resorts, or premium hospitality properties, with a strong focus on guest delight and service excellence.

Key Metrics: What you will drive and achieve

• Guest Satisfaction Score (based on direct and OTA feedback)
• Staff Efficiency Adherence to SOPs
• Property Maintenance Cleanliness Score
• Timeliness in Issue Resolution
• Inventory Asset Management Accuracy

Our Core Values: Are you a CURATER

• Curious : Here, your curiosity fuels innovation.
• User-Centric : You ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growing-because we re all about continuous improvement.
• Trust : Trust is our foundation. You ll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

• Business Acumen : You grasp the basics of our company, customers, and services, always thinking ahead in your work. You re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management : You re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership : You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity : You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork : You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation : You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing : You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication : You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.