Assistant Housekeeping Manager

Confidential Jobs; Goa; On-site; INR 450,000 - 750,000; Full time

Job summary

Confidential Jobs in Goa is seeking an experienced Housekeeping Manager to lead daily operations for villas, gardens, and all public spaces, ensuring a pristine 5-star guest experience. You will plan, organize, and direct teams to deliver exceptional service and maintain cleanliness, safety, and conduct.

Responsibilities include supervising housekeeping and groundskeeping, recruiting and training staff, managing budgets and inventory, inspecting rooms, and coordinating with maintenance.

Qualifications

• Excellent communication and guest service mindset.
• Experience managing housekeeping teams in luxury settings.
• Ability to handle VIP guests with discretion and tact.
• Strong organizational and leadership skills.
• Familiarity with rooms management systems and budgets.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Oversee daily housekeeping operations across villas, gardens, washrooms, suites and all public spaces.
• Plan, organize and direct staff to deliver a 5-star guest experience.
• Supervise housekeeping and groundskeeping teams daily.
• Maintain inventory and purchase supplies for housekeeping.
• Inspect rooms and public areas daily for quality standards.
• Recruit, schedule and train new housekeeping staff.
• Manage budget, billing summaries and expenses.
• Coordinate with maintenance to ensure equipment is in good condition.
• Handle grievances and recruitment of staff.

Skills

Communication skills

VIP guest handling

Professional appearance

Customer service

Team leadership

Organizational skills

Rooms management systems

Budget management

Multitasking

Flexibility

Job description

Manage the daily activities of the Housekeeping department to include appropriate cleaning of villas, gardens, seating areas, washrooms, suites, and all public spaces.Set up systems and implement processes to ensure a 5 star experience for all guests.Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.Daily supervision of the housekeeping staff.Daily supervision of the grounds keeping staff.Purchase, re-order and maintain housekeeping supplies and inventory.Conduct daily inspections of all rooms and public areas.Recruit, schedule and train all new housekeeping staff members.Maintain the housekeeping budget, providing billing summaries and expenses.Uphold the highest standards of cleanliness, safety, and conduct.Determine and maintain the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing.Ensure the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.Work closely with maintenance team to ensure all services, engineering, appliances are in perfect working condition. The main objective is to make sure all villas are served properly.Clients are taken care in the most professional manner.Coordinating cleaning activities at the villas with both in-house staff and on contract cleaning agencies.Managing staff roster.Interviewing, hiring and firing housekeeping staff.Training StaffHandling Grievances.Handling Recruitment of staff

We are looking for:

• Excellent communication skills
• Can handle VIP and Celebrity Guest
• Well-presented, polite and tactful
• Can handle complaints in a calm manner
• Excellent people handling skills
• Good organizational skills
• Previous experience managing a team of housekeeping employees through motivation, coaching and development.
• The ability to anticipate customer needs, change goals and direction quickly and multitasking
• Working knowledge of rooms management systems.
• Advanced knowledge of Housekeeping process and procedures.
• Must be flexible with working nights, weekends, and holidays.
• Ability to maintain a budget
• Proven excellence in customer service.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization