Proof point Email security Engineer (L3)

Acesoft Labs; Bengaluru; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

Acesoft Labs in Bengaluru seeks an experienced Proofpoint Email Security Engineer to lead operational support and optimization of Proofpoint Email Security solutions. You will resolve tickets, troubleshoot mail delivery issues, and document security procedures. Strong collaboration with vendors and IT teams is essential.

6–8 years in email security with at least 3 years as Proofpoint admin is required; expertise in SMTP, SPF, DKIM, DMARC is a must, along with ITIL-based incident management.

Qualifications

• 6-8 years of experience in email security.
• At least 3 years as Proofpoint admin specialized in Proofpoint Email Security.
• Strong knowledge of SMTP, SPF, DKIM, and DMARC.
• Experience with ITIL Incident and Service Request management.
• Vendor collaboration experience for security platforms.

Responsibilities

• Act as the primary contact for resolving operational tickets related to Proofpoint Email Security.
• Manage email protocols and issues (SMTP, SPF, DKIM, DMARC).
• Create and update SOPs for email security processes.
• Monitor email security alerts and respond using Proofpoint Monitoring system.
• Collaborate with vendors for timely resolution of platform tickets.

Skills

Email security

Proofpoint

Troubleshooting

ITIL processes

Vendor collaboration

SPAM filters

Tools

Proofpoint Email Security

Email Monitoring System

Job description

Hi All

Role:

Proof point Email security Engineer(L3)

Experience:

6-8Years

Location:

Bangalore

Notice Period:

Immediate & 15 Days

Roles & Responsibilities:

Job Summary:

We are looking for a dedicated Proof point Email Security Analyst with 6-8 years of overall experience, including at least 3 years as Proof point admin specialized in Proof point Email Security solutions. This role will involve acting as the primary point of contact for operational ticket resolution, enhancing email security measures, and providing documentation support. The ideal candidate will have a strong background in email security, troubleshooting, and vendor collaboration.

Key Responsibilities:

Operational Support:

• Act as the primary point of contact for resolving operational tickets related to Proofpoint Email Security.
• Working experience and understanding of the email protocols likeSMTP, SPF, DKIM and DMARC
• Provide safe listing and block listing support for domains and email addresses.
• Conduct phishing email analysis and troubleshoot issues concerning non-delivery of emails.
• Creation and modification of Email firewall / spam rules as per service tickets to address specific security requirements.
• Ensure email security gateways are configured and updated with advanced cybersecurity features and rules.
• Working experience with email MTAs, SPAM filters management
• Knowledgeable about the ITIL procedures, Incident and Service request management, SLA hygiene etc.

Documentation and Monitoring:

• Create and maintain Standard Operating Procedures (SOPs) and other documentation for email security processes.
• Monitor email security alerts and manage responses based on alerts generated by the Proofpoint Email Monitoring system.

Design and Configuration:

• Provide design and configuration support for the deployment and transition of the Proofpoint Email Security solution.

Vendor Collaboration:

• Collaborate with vendors for the timely resolution of platform-related tickets and enhance overall email security performance.

Mitigation Implementation:

• Assist with the implementation of countermeasures and mitigating controls for identified email security issues.

Technical Knowledge:

• Utilize knowledge of multi-cluster Proof point setups to enhance security strategies and configurations.