GMS - Senior - Proofpoint

EY; Ernakulam; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

EY is seeking a Proofpoint L3 Operations Engineer to act as the technical SME for the Proofpoint environment, handling advanced troubleshooting, platform optimization, configuration management and security enhancements. This role owns complex incidents, problem management and platform improvements.

Responsibilities include designing security policies, DLP rules, TAP policies, encryption policies, and handling integrations with Microsoft 365, Exchange Online, SIEMs, Splunk, Sentinel and Threat

Qualifications

• 6-10 years of cybersecurity or messaging security experience.
• 4+ years of hands-on Proofpoint administration and engineering.

Responsibilities

• Provide advanced troubleshooting for Proofpoint environment and platform optimization.
• Lead complex incidents, problem management and platform improvements.
• Design and implement security policies, DLP rules, TAP policies, and encryption policies.
• Integrate Proofpoint with Microsoft 365, Exchange Online, SIEM, Splunk, Sentinel.

Skills

Cybersecurity

Proofpoint administration

Email security

Scripting (PowerShell)

Incident management

Education

Certifications in Proofpoint or security operations

Bachelor’s degree in a relevant field

Tools

Splunk

Microsoft 365 Security Stack

SIEM platforms

Proofpoint suite (TAP, DLP, Encryption)

Job description

• TAP detections
• Threat Intelligence platforms

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Role Summary

The Proofpoint L3 Operations Engineer serves as the technical SME for the Proofpoint environment and is responsible for advanced troubleshooting, platform optimisation, configuration management, security enhancements, integrations, and engineering support. The role owns complex incidents, problem management, and platform improvements.

Key Responsibilities

Advanced Troubleshooting

• Resolve complex email delivery and security incidents.
• Perform deep-dive analysis of:
  • Mail flow failures
  • TAP detections
  • DLP events
  • Email authentication failures
  • Encryption issues
• Analyse SMTP transactions, logs, headers, and threat intelligence data.

Platform Engineering & Administration

• Design and implement:
  • Security policies
  • DLP rules
  • TAP policies
  • Encryption policies
  • Threat detection tuning
• Configure:
  • SPF
  • DKIM
  • DMARC
  • Secure Email Relay
  • MX Routing
• Support tenant expansion and implementation initiatives.

Security Enhancements

• Optimise threat detection and false-positive reduction.
• Evaluate emerging email threats and protection strategies.
• Provide security recommendations to leadership and stakeholders.

Integrations

• Integrate Proofpoint with:
  • Microsoft 365
  • Exchange Online
  • SIEM platforms
  • Splunk
  • Sentinel
  • Threat Intelligence platforms
• Support API-based integrations and automation initiatives.

Problem & Change Management

• Lead root cause analysis activities.
• Own problem records and long-term remediation plans.
• Review and approve platform changes.
• Participate in CAB activities.

Technical Leadership

• Mentor L1 and L2 engineers.
• Develop operational runbooks and knowledge articles.
• Provide escalation support during major incidents.

Proofpoint Expertise

• Proofpoint Email Protection
• Proofpoint TAP
• Proofpoint Threat Response
• Proofpoint DLP
• Proofpoint Encryption
• Email Fraud Defence (Good to Have)

Advanced Technical Skills

• SMTP Protocol Analysis
• Exchange Online
• Microsoft 365 Security Stack
• Email Authentication Frameworks (SPF, DKIM, DMARC)
• Secure Email Gateway Architecture
• DNS & MX Routing Design
• API Integrations
• PowerShell Scripting

Security Knowledge

• Phishing Protection
• Malware Analysis
• Threat Hunting
• Email Security Architecture
• Incident Response
• Data Loss Prevention

Monitoring & Analytics

• Splunk
• Microsoft Sentinel
• Defender for Office 365
• SIEM Correlation

Experience

• 6-10 years of Cybersecurity or Messaging Security experience.
• 4+ years of hands-on Proofpoint administration and engineering.
• Experience in enterprise-scale email security environments.

Preferred Certifications

• Proofpoint Certified Professional (PCP)
• Proofpoint Certified Guardian
• Microsoft Security Operations Analyst
• Certified Information Systems Security Professional (CISSP)
• ITIL Foundation

Nice-to-Have Skills

• Microsoft Defender for Office 365
• Mimecast
• Cisco Secure Email
• Exchange Hybrid
• Azure Automation
• Python/PowerShell Automation
• Security Operations Centre (SOC) experience

EY Managed Services Expectations

• Strong ITSM discipline (Incident, Problem, Change, Request Management)
• Queue ownership and SLA adherence
• 24x7 support participation
• Continuous service improvement mindset
• Excellent stakeholder communication and reporting skills

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.