Project Manager- US Delivery

Skit.ai; Bengaluru; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Skit.ai is looking for a Project Manager in Bengaluru to lead strategic client engagements for their US collections portfolio. You'll manage the entire client journey, ensuring exceptional delivery and measurable business outcomes. The ideal candidate will have 5-8 years of experience in project management, preferably in collections, with a proven track record in client relationship management and technical troubleshooting. This role offers the chance to work with cutting-edge AI technology that shapes customer engagement.

Qualifications

• 5-8 years of project management experience, ideally in collections or financial services.
• Proven track record of managing complex, high-value client relationships.
• Familiarity with API integrations and technical troubleshooting.

Responsibilities

• Deliver compelling product demonstrations tailored to client needs.
• Lead kickoff meetings and work closely with client's business stakeholders.
• Conduct daily/weekly performance reviews with clients.

Skills

Project management

Client relationship management

Stakeholder management

Data-driven decision-making

Technical troubleshooting

Tools

CRM platforms

Campaign management tools

Payment gateways

Job description

Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai’s Collection Orchestration Platform, the world’s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai’s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/.

Job Title: Project Manager – US Business

Location: Bangalore | 5-day office (Monday-Friday)

Shift Hours: 1:00 PM – 10:00 PM IST (US hours as needed)

Experience: 5-8 years

Job Overview

Join us as a Project Manager to lead strategic client engagements for our US collections and financial services portfolio. You'll own the complete client journey from initial onboarding through expansion ensuring exceptional delivery and driving measurable business outcomes. This high-visibility role directly impacts our growth trajectory in the US market. You'll be at the forefront of Voice AI and GenAI innovation, managing implementations of our industry-leading conversational AI platform and shaping how enterprises leverage AI for customer engagement.

What you'll do

• Deliver compelling product demonstrations tailored to client needs
• Design custom solutions aligned with client objectives

During Onboarding

• Lead kickoff meetings and work closely with client's business stakeholders, tech stakeholders, and client's other vendors to ensure timely integrations and deployment
• Conduct discovery sessions to document requirements and constraints, then develop and execute comprehensive rollout plans
• Lead a team of solution and prompt engineers to develop custom bots specifically suited to the needs, policies, and processes of each client

During Activation

• Conduct daily/weekly performance reviews with clients to drive continuous optimization of campaign performance based on analysis and insights generated
• Monitor SLA compliance and proactively address gaps

During Expansion

• Lead quarterly business reviews with executive stakeholders to develop strategic growth roadmaps
• Identify and pursue upsell/cross-sell opportunities

What we are looking for

• 5-8 years of project management experience, ideally in collections or financial services
• Proven track record of managing complex, high-value client relationships
• Familiarity with API integrations and technical troubleshooting
• Excellence in stakeholder management across multiple organizational levels
• Strong escalation management and conflict resolution abilities
• Data-driven approach to problem-solving and decision-making

Preferred Qualifications

• Experience with collections technology stack - CRM platforms, Campaign management tools, payment gateways, and integrations with these platforms
• Experience with Voice AI, conversational AI, chatbot implementations or SaaS/CPaaS projects
• Experience with AI/ML solutions in financial services
• Background in consulting and understanding of collections workflows and best practices

Why This Role Matters

You’ll be at the forefront of revolutionizing how enterprises approach collections through cutting-edge AI technology, directly impacting millions of customer interactions. Your work will shape the adoption of Voice AI and GenAI in financial services while building lasting partnerships with leading US organizations. This is a unique opportunity to work with state-of-the-art AI technology and drive innovation in the collections industry.