Key Account Manager

Skit.ai; Maharashtra; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading conversational AI company in Maharashtra is looking for a Key Account Manager to drive revenue growth and ensure client satisfaction. You will onboard and train new customers, manage a portfolio of existing accounts, and provide support to enhance product adoption. Ideal candidates will have a Bachelor's degree and 6-8 years of sales and account management experience, with strong skills in building customer relationships. Fluency in Hindi is preferred.

Qualifications

• 6-8 years of experience in Sales, account management, or a related field.
• Experience handling banking clients is a must.
• Experience with CPaaS, Voice Bot products, or AI/ML technologies is a plus.

Responsibilities

• Onboard new customers and provide training to maximize product adoption.
• Manage a portfolio of customers as a trusted advisor.
• Provide timely technical support to resolve customer issues.
• Track and analyze customer success metrics to optimize experience.
• Gather product feedback from customers for innovation.
• Serve as a customer advocate within the organization.

Skills

Sales experience

Account management

Customer relationship building

Problem-solving

Communication skills

Analytical abilities

Fluency in Hindi

Education

Bachelor's degree or equivalent experience

Job description

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About Us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI‑powered assistants. Skit.ai’s Collection Orchestration Platform, the world’s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai’s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/.

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Job Title

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Key Account Manager

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Location

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Mumbai

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Work Type

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Full‑time

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Role Summary

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As a Key Account Manager at Skit.ai, you will play a pivotal role in ensuring revenue growth and client satisfaction of our existing accounts. You will be responsible for account farming and revenue growth, building strong relationships with customers, creating pipeline, driving product adoption, and maximizing customer lifetime value.

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Key Responsibilities

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• Onboarding and Training: Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ai's products and services. Provide comprehensive training and support to maximize product adoption.
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• Account Management: Manage a portfolio of customers, building strong relationships and acting as a trusted advisor. Proactively identify opportunities and create pipeline to expand customer accounts through upsells and cross‑sells.
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• Customer Support: Provide timely and effective technical support to customers, resolving issues and ensuring their satisfaction.
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• Customer Success Metrics: Track and analyze key customer success metrics to identify areas for improvement and optimize customer experience.
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• Product Feedback: Gather and provide valuable feedback from customers to the product and development teams, helping to drive product innovation and alignment with customer needs.
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• Customer Advocacy: Serve as a customer advocate within the organization, ensuring that customer needs and feedback are prioritized.
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Qualifications

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• Bachelor's degree or equivalent experience.
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• 6–8 years of experience in Sales, account management, or a related field.
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• Experience in handling banking clients (Must).
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• Proven track record of building and maintaining strong customer relationships.
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• Excellent communication and interpersonal skills.
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• Strong problem‑solving and analytical abilities.
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• Experience working with CPaaS, Voice Bot products or AI/ML technologies is a plus.
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• Fluency in Hindi (in addition to English) is preferred.
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Seniority level

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• Mid‑Senior level
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Employment type

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• Full‑time
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Job function

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• Business Development, Information Technology, and Sales
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Industries

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• Software Development, Technology, Information and Media, and Technology, Information and Internet
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