Associate Project Manager

Weekday AI (YC W21); Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A technology consulting firm is seeking an experienced professional to deliver AI-driven conversational solutions for enterprise clients in Bengaluru. You will manage project lifecycles and collaborate with cross-functional teams to ensure successful bot implementations. Ideal candidates should have 2-5 years of experience in tech environments focusing on product or project management. Knowledge of CRM systems and Agile methodology is essential for driving measurable business results.

Qualifications

• 2-5 years of experience in product/project management or business analysis in SaaS or tech.
• Hands-on experience with conversational AI and bot implementations.
• Knowledge of CRM systems and customer support workflows.
• Experience working in Agile environments.

Responsibilities

• Oversee the project lifecycle from discovery to deployment.
• Convert business requirements into scalable AI solutions.
• Handle CRM integration scenarios for support workflows.
• Improve bot performance metrics and automation results.

Skills

Conversational experience design

Agile delivery

Bot performance analysis

Cross-functional coordination

Job description

This role is for one of the Weekday's clients

Min Experience: 1 years

Location: Bengaluru

JobType: full-time

This is a high-impact position in which you will be responsible for executing and delivering AI-driven conversational experiences that achieve measurable business results for enterprise clients.

Interested?

Here’s a more comprehensive overview of your responsibilities in this role:

You will oversee the entire project lifecycle, from initial discovery and sprint execution to user acceptance testing (UAT) and deployment.

You will work closely with engineering, NLP/AI, quality assurance, and client teams to convert business requirements into scalable solutions.

You will manage CRM integration scenarios, including ticket creation, routing, agent handover, and service level agreement (SLA) workflows.

You will evaluate bot performance metrics and consistently enhance conversation quality and automation results.

This is a Bangalore-based position. Our team works in the office five days a week, as we believe that in-person collaboration fosters innovation and agility.

Requirements

What does success look like in this role?

In this position, you will successfully deliver high-impact conversational AI features, facilitate smooth bot implementations, and achieve significant advancements in automation metrics, including containment rate, customer satisfaction (CSAT), and resolution efficiency.

What would make you a good fit for this role?

Key requirements include:

• You possess 2-5 years of experience in product management, project management, or business analysis, specifically within SaaS or technology settings.
• You have hands-on experience with conversational AI platforms and bot implementations.
• You are knowledgeable about CRM systems and the integration workflows throughout customer support processes.
• You are adept at working in Agile environments and efficiently coordinating cross-functional teams.

What are the most critical skills for this role?

• You have the ability to design conversational experiences, including intent creation, entity management, fallback strategies, and flow optimization.
• You can oversee Agile delivery cycles, encompassing sprint planning, progress tracking, and risk management.
• You are skilled at analyzing analytics and performance metrics to enhance product offerings.
• You can effectively communicate with both technical teams and business stakeholders.

You will have an advantage if you:

• You have experience with LLM-powered chatbots, prompt engineering, or retrieval-augmented generation (RAG) architectures.
• You have worked with the WhatsApp Business API or have experience in omnichannel bot deployment.
• You have previous experience with CRM systems, CCaaS, or SaaS products in the customer support domain.
• You hold certifications such as PMP, CSPO, or other relevant product/project management credentials.

Why should you be interested?

Here’s what you stand to gain from this role:

• You will take ownership of AI-driven products that significantly impact enterprise customer experiences on a large scale.
• You will work at the convergence of CRM, conversational AI, and innovative automation.
• You will collaborate with global enterprise clients across various sectors, including banking, financial services, insurance (BFSI), retail, and e-commerce.
• You will gain exposure to state-of-the-art AI tools within a fast-growing SaaS environment.