Project Manager - University Operations

TeamLease; Sambalpur; On-site; INR 600,000 - 900,000; Full time

Job summary

TeamLease in India seeks an experienced Programs Owner to manage end-to-end academic programs, coordinating delivery with partner universities and internal teams to meet SLAs and quality standards.

The role emphasizes executing the academic calendar, student engagement, onboarding of new initiatives, and rigorous reporting, with a client-centric approach to sustain robust university relationships and ensure high-quality service delivery.

Responsibilities

• Own and manage the complete lifecycle of academic programs.
• Ensure all deliverables are executed as per agreed SLAs with partner institutions.
• Execute the academic calendar effectively, including course delivery and faculty coordination.
• Plan and execute examinations.
• Provide learning platform/application support.
• Support student success, engagement, and progress monitoring.
• Implement interventions to improve learning outcomes, retention, and completion rates.
• Lead and operationalize new initiatives from partner universities.
• Drive structured project management practices to maintain timelines and quality.
• Serve as the primary contact for university stakeholders and build strong client relationships.
• Identify process improvements in online learning operations and implement QA initiatives.
• Collaborate with Sales, Marketing, Tech, Academics, and Support to align expectations.
• Maintain reports, dashboards, and documentation and provide updates on program performance.
• Foster client centricity and institute relationship management for ongoing program success.

Job description

1) Program Ownership & Delivery

• - Own and manage the complete lifecycle of academic programs.
• - Ensure all deliverables are executed as per agreed SLAs with partner institutions.

2) Academic Operations Management

• - Execute the academic calendar effectively, including:
• - Course delivery and faculty coordination
• - Examination planning and execution
• - Learning platform/application support

3) Student support services

• - Student Success & Engagement
• - Monitor student progress and engagement.
• - Implement interventions to improve learning outcomes, retention, and completion rates.

4) New Initiatives Implementation

• - Lead and operationalize new initiatives introduced by partner universities.
• - Ensure smooth onboarding, execution, and adoption of new programs or processes.

5) Project & Operations Management

• - Drive structured project management practices to ensure zero operational gaps.
• - Maintain timelines, track deliverables, and ensure high-quality execution.

6) Stakeholder & Client Management

• - Act as the primary point of contact for university stakeholders.
• - Build and maintain strong, long-term relationships with a client-centric approach.

7) Quality Assurance & Improvement

• - Identify opportunities for process improvements in online learning operations.
• - Implement quality enhancement initiatives for better service delivery.

8) Cross-Functional Coordination

• - Collaborate with internal teams (Sales, Marketing, Tech, Academics, Support).
• - Ensure alignment between university expectations and internal execution teams.

9) Reporting & Documentation

• - Maintain accurate reports, dashboards, and documentation.
• - Provide regular updates on program performance and key metrics.

10) Client centricity and Institute Relationship management

• - Quality improvement initiatives for the online learning department

To be a catalyst forging Institutes and TLE Team with proactiveness and enthusiasm.