Project Manager - University Operations

TeamLease; Barasat; On-site; INR 500,000 - 750,000; Full time

Job summary

TeamLease is seeking a Project Manager to serve as the on-ground POC for academic programs at a university campus in West Bengal. The role focuses on program execution, student engagement, and coordination among university stakeholders and delivery teams for a seamless learning experience.

Key duties include managing on-campus operations, onboarding students, supporting faculty with hybrid tools, and ensuring compliance with SOPs and academic calendars.

Qualifications

• Strong on-ground execution and ownership mindset required.
• Excellent communication and stakeholder management skills required.
• High comfort with technology-enabled learning environments.
• Ability to handle ambiguity and solve problems independently.
• Strong documentation and reporting discipline required.

Responsibilities

• Act as on-campus POC for various degree programs and ensure smooth class, lab, workshop, and industry session execution.
• Drive student onboarding, orientation, LMS access, and engagement; provide first-line support for academic queries.
• Coordinate with on-campus faculty, visiting industry experts, and remote instructors; assist with hybrid tools and logistics.
• Maintain SOPs, academic calendars, delivery standards, and complete records of sessions, attendance, assessments, and audits.
• Support employability modules, certifications, internships, and career sessions; liaise with placement teams.
• Generate regular program health reports and collect structured feedback to drive continuous improvement.

Skills

On-ground execution

Ownership mindset

Communication

Stakeholder management

Tech-enabled learning

Ambiguity handling

Documentation & reporting

Education

Bachelor's or Master's degree in Education/Management/Psychology or related fields

Job description

Role Overview

The Project Manager will be the single point of contact (POC) for various academic program at the university campus. This role is responsible for on-ground program execution, student engagement, and coordination between the university, faculty, and central delivery teams to ensure a seamless learning experience. The role demands strong ownership, operational rigor, and student-first thinking.

Key Responsibilities

1. Campus Operations & Program Execution

• Act as the on-campus POC for various degree programs.
• Ensure smooth execution of classes, labs, workshops, and industry sessions
• Coordinate classroom readiness (digital boards, cameras, mics, internet) for live-streamed sessions
• Monitor daily schedules, session attendance, and session start/end hygiene

2. Student Engagement & Support

• Drive student onboarding including orientation, bridge courses, and LMS access
• Serve as the first line of support for student queries related to academics, schedules, and program delivery
• Track student participation, engagement, and early risk indicators (drop-offs, low attendance)
• Proactively communicate important updates, timelines, and action items to students

3. Faculty & Stakeholder Coordination

• Coordinate with on-campus faculty, visiting industry experts, and remote instructors
• Support faculty with hybrid tools, session logistics, and classroom setup
• Liaise with the central academic, employability, and operations teams
• Escalate issues with clear context and proposed solutions

4. Academic & Compliance Hygiene

• Ensure adherence to defined SOPs, academic calendars, and delivery standards
• Maintain records related to sessions, attendance, assessments, and audits
• Support internal and external audits as required by the program

5. Employability & Experiential Learning Support

• Support execution of employability modules, certifications, internships, OJT/WLP initiatives
• Coordinate logistics for workshops, sector briefings, and career sessions
• Act as a bridge between students and placement/employability teams

6. Reporting & Continuous Improvement

• Share regular reports on program health: attendance, engagement, issues, and resolutions
• Collect structured feedback from students and faculty
• Recommend process improvements to enhance student experience and delivery efficiency

Required Skills & Competencies

• Strong on-ground execution and ownership mindset
• Excellent communication and stakeholder management skills
• High comfort with technology-enabled learning environments
• Ability to handle ambiguity and solve problems independently
• Strong documentation and reporting discipline

Qualifications & Experience

• Bachelors or Masters degree (Education, Management, Psychology, or related fields preferred)
• 25 years of experience in academic operations, student engagement, or campus management
• Prior experience with ed-tech programs is a strong advantage

Success Metrics

• Zero disruption in class delivery
• High student attendance and engagement
• Timely resolution of on-campus and academic issues
• Positive student and faculty feedback
• Compliance with SOPs and audit requirements