Project Manager - Edtech Operations (Sri City)

TeamLease Edtech; Tirupati; On-site; INR 350,000 - 500,000; Full time

Job summary

TeamLease EdTech in Tirupati is seeking a Project Manager to collate data, prepare reports in Excel, and liaise with educational institutions. You will monitor SLA compliance, track student queries, and provide regular metrics to stakeholders. The role involves supporting academic operations and driving improvements across institutes.

The ideal candidate will have experience with data analysis, reporting, and CRM systems, enabling effective program management and timely offer communications.

Qualifications

• Ability to collate data and prepare reports in MS Excel.
• Liaise with institutions and internal teams effectively.
• Familiarity with CRM systems and practices.
• Ensure SLA adherence for response and resolution times.
• Monitor continuous improvement initiatives and outcomes.
• Maintain metrics and reporting for stakeholders.

Responsibilities

• Collate data from stakeholders and prepare MS Excel reports.
• Liaise with educational institutions and partners.
• Monitor and ensure SLA performance for inquiries.
• Track response times and issue escalation.
• Analyse data to inform department heads.
• Generate and share reporting metrics with stakeholders.
• Coordinate program timelines and offer letters.
• Assess current processes and suggest improvements.

Skills

MS Excel

CRM software

Stakeholder management

Data analysis

Reporting

Tools

CRM systems

Job description

TeamLease EdTech is a leading learning and employability solutions company in India, focused on improving access to quality education and employment. It is a part of the TeamLease Services group, which is one of India’s largest staffing and human resource companies.

Project Manager-

• Collate the data from respective stake holders and preparing report in MS Excel.
• Liaising with Institution.
• Familiar with CRM systems and practices.
• Ensure adherence to SLAs for response and resolution times.
• Monitor the implementation of continuous improvement initiatives.
• Achieve and maintain an average response time for student queries
• Monitor the number of issues escalated to higher levels.
• Identify and address potential issues before escalation.
• Analysing the data regularly to provide information required by the respective Head of Departments.
• Maintain and Provide metrics for reporting to the respective stakeholders.
• Manage Programs and maintain timelines in sending the verification list, release of offer letters.
• Learn, understand, and assess existing academic operations processes across various Institutes and provide support and improvements.