Senior Project Manager

Credence Global Solutions; Pune District; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Credence Global Solutions in Pune, India seeks a Senior Manager – Project Management to lead a diverse portfolio spanning technology implementation, process transformation, client onboarding, and AI/automation programs. The role demands high ownership, clear structure, and the ability to align operations, technology, and client services.

You will own end-to-end project lifecycle, build detailed plans, provide executive dashboards, govern the portfolio, and mentor junior PMs while engaging senior

Qualifications

• Education: Bachelor's degree.
• Certifications: PMP strongly preferred; Prince2 or CSM also valued.
• Experience: 10–15 years in project / program management, ideally in healthcare BPO, RCM, collections or technology services.
• Track Record: Proven delivery of 5–10 concurrent projects of varying complexity.
• Tools: Expert in PM tooling and executive reporting; AI / transformation project exposure a strong plus.

Responsibilities

• Own the end-to-end project lifecycle — scoping, planning, execution, monitoring and closure — for all assigned initiatives.
• Build detailed project plans covering scope, schedule, budget, resources, risk and communications using Agile, Waterfall or Hybrid methods as appropriate.
• Maintain a consolidated portfolio dashboard giving senior leadership real-time visibility into project health, milestones, risks and escalations.
• Run project governance cadences; produce executive-ready status reports, minutes and action trackers; keep all stakeholders aligned.
• Act as single point of contact for client-facing projects, owning communication timelines and deliverable quality.

Skills

Structured Thinking

Executive Communication

Ownership

Stakeholder Management

Drive for Action

Education

Bachelor's degree

Tools

MS Project

Smartsheet

Jira

Asana

Monday.com

Job description

Business Operations

Roles & Responsibilities

1. Role Purpose

   The Senior Manager – Project Management sits at the center of the organization's strategic and operational project portfolio, working directly alongside senior leadership. The role exists to bring structure, visibility and disciplined execution to a diverse and concurrent set of initiatives spanning technology implementation, process transformation, client onboarding, AI / automation programs and operational excellence. This is a high-ownership role for someone who thrives in ambiguity, brings rigor to complexity, and acts as the connective tissue across operations, technology, client services and support functions.

2. Principal Accountabilities

   Project Planning & Execution

• Own the end-to-end project lifecycle — scoping, planning, execution, monitoring and closure — for all assigned initiatives.
• Build detailed project plans covering scope, schedule, budget, resources, risk and communications using Agile, Waterfall or Hybrid methods as appropriate.
• Maintain a consolidated portfolio dashboard giving senior leadership real-time visibility into project health, milestones, risks and escalations.
• Run project governance cadences; produce executive-ready status reports, minutes and action trackers; keep all stakeholders aligned.
• Act as single point of contact for client-facing projects, owning communication timelines and deliverable quality.
• Identify risks, dependencies and blockers early; build and execute mitigation plans with urgency; maintain RAID logs.
• Manage cross-functional dependencies across Operations, Technology, HR, Quality, Client Services and Finance.
• Support leadership in shaping new initiatives — business case, feasibility, prioritization and go/no-go decisions.
• Manage vendor and third‑party engagement within projects, including SLA tracking and escalation.
• Build and maintain the PMO toolkit — templates, charters, frameworks and governance standards — and mentor junior PMs.
• Span of Control & Scope
  • Dimension Scope
  • Portfolio Type: Technology, transformation, onboarding, AI/automation, opex
  • Team Model: Matrixed — leads cross‑functional project teams
  • Visibility: Direct line of sight to senior leadership
  • Tooling: Owns PMO tooling, dashboards and governance artifacts
• Key Stakeholders
  • Stakeholder Nature of Engagement
    • Senior Leadership – portfolio reporting, prioritization, decision support
    • Operations Leaders – execution, resourcing, change management
    • Technology / AI – delivery coordination, integration, dependencies
    • Client Services – client‑facing project delivery and communication
    • HR / Finance – resourcing, budget tracking, business case
    • Vendors / Partners – SLA management, delivery oversight
• Competency Framework
  • Functional / Technical Competencies
    • Project & Program Management – Expert: full lifecycle, multi‑project portfolio
    • PM Methodologies – Advanced: Agile, Waterfall, Hybrid
    • PM Tooling – Advanced: MS Project, Smartsheet, Jira, Asana, Monday
    • Executive Reporting – Expert: PowerPoint, dashboards, portfolio analytics
    • Risk & Dependency Management – Advanced: RAID discipline, mitigation
  • Business Case / Financials – Proficient: feasibility, ROI, budget tracking
  • Behavioral / Leadership Competencies
    • Structured Thinking – Brings order and clarity to ambiguous problems
    • Executive Communication – Conveys status credibly and concisely to leadership
    • Drive & Bias for Action – Moves projects forward; removes blockers proactively
    • Influence Without Authority – Mobilizes matrixed teams toward outcomes
    • Stakeholder Management – Balances competing priorities and expectations
    • Ownership – Treats every project outcome as personally accountable

Candidate Requirements

• Education: Bachelor's degree;
• Certifications: PMP strongly preferred; Prince2 or CSM also valued.
• Experience: 10–15 years in project / program management, ideally in healthcare BPO, RCM, collections or technology services.
• Track Record: Proven delivery of 5–10 concurrent projects of varying complexity.
• Tools: Expert in PM tooling and executive reporting; AI / transformation project exposure a strong plus.