Project Manager - Client Delivery & Operations

Matrix Business Services; Chennai District; On-site; INR 1,600,000 - 2,200,000; Full time

Job summary

Matrix Business Services in Chennai, India is seeking an experienced Project Manager to lead end-to-end project execution across multiple client engagements. You will manage client relationships, governance, risks, budgets, quality, and continuous improvement initiatives.

The ideal candidate will have strong project management and stakeholder management capabilities, analytical and communication skills, and a proven ability to deliver projects on time and within SLAs and budgets.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Commerce, or a related discipline.
• MBA or Project Management certification preferred.
• 7-12 years of experience in Project Management, Operations Management, Service Delivery, or a related role.
• Proven experience managing client-facing projects and cross-functional teams.
• Experience managing teams of 20+ members is desirable.

Responsibilities

• Plan, execute, monitor, and deliver projects within defined scope, timelines, quality standards, and budgets.
• Develop project plans, milestones, resource plans, dependencies, and risk mitigation strategies.
• Track project progress and ensure timely completion of key deliverables.
• Maintain comprehensive project documentation throughout the project lifecycle.
• Manage project scope, timelines, dependencies, and change requests.
• Serve as the primary point of contact for assigned clients.
• Conduct governance meetings, project reviews, and status calls.
• Build strong client relationships and drive high customer satisfaction.
• Lead cross-functional teams and allocate resources based on workload.

Skills

Project Management

Resource Planning

Risk & Issue Management

Stakeholder Management

Client Relationship Management

Budget & Cost Management

Governance & Reporting

Process Improvement

Leadership

Decision Making

Education

Bachelor's degree in Engineering/Business/Commerce

MBA or Project Management certification

Tools

Jira

Smartsheet

Power BI

Microsoft Project

Job description

Job Summary

We are looking for a highly motivated and experienced Project Manager to lead end-to-end project execution across multiple client engagements. The role involves managing client relationships, cross-functional teams, project governance, risks, budgets, quality, and continuous improvement initiatives.

The ideal candidate will have strong project management and stakeholder management capabilities, excellent analytical and communication skills, and a proven ability to deliver projects within agreed timelines, quality standards, SLAs, and budgets.

Key Responsibilities

Project Planning & Execution

• Plan, execute, monitor, and deliver projects within defined scope, timelines, quality standards, and budgets.
• Develop project plans, milestones, resource plans, dependencies, and risk mitigation strategies.
• Track project progress and ensure timely completion of key deliverables.
• Maintain comprehensive project documentation throughout the project lifecycle.
• Manage project scope, timelines, dependencies, and change requests.

Client & Stakeholder Management

• Serve as the primary point of contact for assigned clients.
• Conduct regular governance meetings, project reviews, and status calls.
• Understand client requirements and translate them into actionable execution plans.
• Build strong, long-term client relationships and drive high customer satisfaction.
• Coordinate with Operations, Finance, HR, Technology, Compliance, Quality, and other internal stakeholders.
• Present project performance, risks, and key decisions to senior leadership.

Team Leadership & People Management

• Lead cross-functional teams comprising Operations, Quality, Technology, Field, and support functions.
• Allocate resources effectively based on workload, capacity, and skill requirements.
• Drive accountability, ownership, and performance across project teams.
• Coach and mentor team members to improve productivity and capability.
• Support performance management, engagement, and retention initiatives.

Risk & Issue Management

• Identify, assess, and proactively manage project risks.
• Develop contingency plans and mitigation strategies.
• Escalate critical risks and issues with clear recommendations and action plans.
• Maintain risk and issue registers and track actions through closure.
• Ensure timely resolution of client and operational escalations.

Quality & Process Improvement

• Ensure adherence to defined SOPs, SLAs, quality standards, and compliance requirements.
• Monitor project KPIs and implement corrective and preventive actions.
• Identify opportunities for process optimization, automation, and productivity improvement.
• Drive continuous improvement initiatives using Lean, Six Sigma, or automation methodologies.
• Standardize processes and implement best practices across engagements.

Financial & Commercial Management

• Monitor project budgets, costs, profitability, and resource utilization.
• Support budgeting, forecasting, and financial planning activities.
• Track project commercials and identify cost optimization opportunities.
• Coordinate with Finance teams for timely invoicing and revenue realization, where applicable.

Reporting & Governance

• Prepare and publish weekly and monthly project dashboards.
• Track and report key project metrics including:
• SLA adherence
• Quality scores
• Customer satisfaction (CSAT)
• Resource utilization
• Productivity
• Budget adherence
• Risk and issue status
• Project delivery performance
• Provide actionable insights and recommendations based on project data.

Key Performance Indicators

• On-time project delivery
• SLA compliance
• Budget adherence and project profitability
• Customer satisfaction / CSAT
• Quality performance
• Productivity improvement
• Resource utilization
• Risk mitigation effectiveness
• Team engagement and retention
• Successful implementation of continuous improvement initiatives

Required Qualifications

• Bachelor's degree in Engineering, Business Administration, Commerce, or a related discipline.
• MBA or relevant Project Management certification is preferred.
• 7-12 years of experience in Project Management, Operations Management, Service Delivery, or a related role.
• Proven experience managing client-facing projects and cross-functional teams.
• Experience managing teams of 20+ members is desirable.

Preferred Industry Experience

Candidates with experience in any of the following environments will be preferred:

• Managed Services
• BFSI Operations
• FMCG
• Audit & Assurance
• Field Audit Programs
• Supply Chain
• Consulting
• Trade Promotion Management
• Service Delivery Operations

Required Skills

Project Management

• Project Planning & Execution
• Resource Planning
• Risk & Issue Management
• Stakeholder Management
• Client Relationship Management
• Budget & Cost Management
• Governance & Reporting
• Process Improvement

Technical Skills

• Advanced Microsoft Excel (MIS)
• Microsoft PowerPoint
• Microsoft Project / Smartsheet / Jira
• Power BI preferred
• Project Management and collaboration tools

Behavioral Skills

• Excellent communication and presentation skills
• Leadership and people management
• Strong analytical and problem-solving ability
• Negotiation and conflict-resolution skills
• Decision-making under pressure
• Strong time-management skills
• Customer-centric approach
• Ability to work in a fast-paced, dynamic environment

Preferred Certifications

• PMP
• PRINCE2
• Agile / Scrum Certification
• Lean Six Sigma Green Belt
• ITIL Foundation preferred for service delivery projects

Contact Person: Gnaneswar (9566165020)