Developer - Implementation

ManageArtworks; Chennai District; On-site; INR 500,000 - 750,000; Full time

Job summary

ManageArtworks is seeking an onboarding specialist to lead end-to-end customer onboarding, from kickoff to go-live support, and act as the primary liaison during product implementation.

You will translate customer processes into configurations, perform workflow setups, and collaborate with Product Development & QA to meet customer requirements. Training, demos, and knowledge transfer will be part of your responsibilities.

Qualifications

• Excellent verbal and written communication.
• Ability to interact with global customers (India, EU, US regions).
• Strong stakeholder management and presentation skills.
• Strong consulting mindset with a problem-solving approach.

Responsibilities

• Lead end-to-end customer onboarding, including kick-off, requirements gathering, configuration and go-live support.
• Act as the primary point of contact for customers during product implementation.
• Translate customer business processes into product configurations or custom solutions.
• Perform system configurations, workflow setup and basic custom development when required.
• Collaborate with Product Development & QA to deliver customer requirements.
• Conduct product demos, trainings and knowledge transfer to customers.
• Ensure timely onboarding milestones and manage customer expectations.
• Troubleshoot issues and provide quick resolutions during onboarding.
• Maintain documentation for requirements, configurations and deployment activities.

Skills

Communication

Stakeholder management

Presentation skills

Consulting mindset

Job description

We help Pharma, Food and Cosmetic companies in managing their packaging and labeling assets. Our ManageArtworks suite of products help our customers bring their products faster to the market, reduce errors in labeling and help them be compliant to internal and external regulatory requirements.

Job Description

• Lead end-to-end customer onboarding, including kick-off, requirement gathering, configuration, and go live support
• Act as the primary point of contact for customers during product implementation
• Understand customer business processes and translate them into product configurations or custom solutions
• Perform system configurations, workflow setup, and basic custom development only when required
• Collaborate with internal teams (Product Development & QA) to deliver customer requirements
• Conduct product demos, training sessions, and knowledge transfer to customers
• Ensure timely delivery of onboarding milestones and manage customer expectations effectively
• Troubleshoot issues and provide quick resolutions during onboarding
• Maintain documentation for requirements, configurations, and deployment activities.

Requirements

Communication Skills:

• Excellent verbal and written communication
• Ability to interact with global customers (India, EU, US regions)
• Strong stakeholder management and presentation skills

Customer-Facing Skills:

• Strong consulting mindset with a problem-solving approach
• Ability to handle customer escalations professionally