Project Manager

Sptix; Gurugram District, Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Sptix in India is seeking a Project Manager to oversee the entire project lifecycle, acting as the primary contact for customers, and guiding cross-functional teams to meet objectives.

You will manage governance, risks, and handover to Customer Success, ensuring milestones and value delivery. Strong communication with executives and enterprise customers is essential.

Qualifications

• Minimum 5 years of experience managing customer-facing technology projects.
• Experience managing multiple concurrent projects, including large-scale enterprise deployments.
• Experience working with enterprise customers and cross-functional teams.
• Excellent project planning, execution, and stakeholder management skills.
• Experience managing executive stakeholders and customer escalations.

Responsibilities

• Oversee the entire project lifecycle from presales engagement through deployment and transition to Customer Success.
• Serve as the primary point of contact for customers throughout the project lifecycle.
• Manage project governance, including status meetings and project reporting.
• Lead cross-functional teams and coordinate interactions between customers, partners, and internal teams.
• Identify and manage project risks and customer concerns; drive timely resolution of issues.
• Ensure deployment milestones and initial business value are achieved; handover to Customer Success and Account teams.

Skills

Stakeholder management

Project planning

Cross-functional leadership

Executive stakeholder management

Customer relationship management

Job description

We are seeking a Project Manager to oversee the entire project lifecycle and ensure customer satisfaction. The ideal candidate will serve as the primary point of contact for customers, manage project governance, and lead cross-functional teams to achieve project objectives. Own the overall project lifecycle and customer experience. Serve as the primary point of contact for customers throughout the project lifecycle. Accountable for projects from presales engagement through deployment and transition to Customer Success. Assist Sales and Solution Engineering teams during presales activities. Build and maintain strong relationships with customer stakeholders. Lead project governance activities including status meetings and project reporting. Manage interactions between customers, partners, and internal teams. Proactively identify and manage project risks and customer concerns. Drive timely resolution of project issues and coordinate escalation management. Ensure customers achieve agreed deployment milestones and initial business value. Facilitate smooth handover to Customer Success and Account teams after project completion. Monitor project scope, timelines, budget utilization, and commercial considerations. Contribute to the continuous improvement of delivery methodologies and best practices.

Minimum 5 years of experience managing customer-facing technology projects. Proven experience managing multiple concurrent projects, including large-scale enterprise deployments. Strong experience working with enterprise customers and cross-functional teams. Excellent project planning, execution, and stakeholder management skills. Experience managing executive stakeholders and customer escalations.