Project Manager

Dynamics Monk Consulting Services; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Dynamics Monk Consulting Services is seeking a Project Manager to lead end-to-end delivery of Dynamics 365 CRM and related portfolios. The role emphasizes governance, strategic direction, and stakeholder communication across multi-geography projects.

Ideal candidates have 3+ years in Dynamics 365 CRM project management, with a proven ability to balance execution with client-focused outcomes, in consulting or in-house environments.

Qualifications

• 3+ years of experience leading Dynamics 365 CRM/CE projects.
• Proven track record delivering multi-million CRM programs in consulting or in-house settings.
• Strong grasp of Microsoft Business Applications: Dynamics 365 CE, Power Platform, Field Service, Azure integration.

Responsibilities

• Lead end-to-end delivery for Dynamics 365 CE/CRM projects across geographies and industries.
• Drive project governance to ensure on-time, on-budget delivery.
• Manage multi-project portfolios balancing priorities, milestones, and team capacity.
• Provide strategic direction to PMs, tech leads, and consultants with best practices.

Skills

Dynamics 365 CRM

Project management

Azure integration

Power Platform

Agile/Waterfall

Stakeholder management

Tools

Power Platform

Azure

Microsoft Business Applications stack

Job description

Experience: 3–6 Years

Location: [In Office]

Department: Microsoft Business Applications Practice

Role Overview

We are seeking a young and dynamic Project Manager to lead end-to-end delivery across multiple Dynamics 365 CRM and non CRM portfolios, driving excellence in execution, customer satisfaction, and business growth. The ideal candidate brings a consulting mindset, strong delivery governance, and a proven ability to balance strategy with execution — having led implementations for at least 1 large enterprises or 3 mid-scale/startup organizations.

Key Responsibilities

• Lead end-to-end delivery for multiple Dynamics 365 CE/CRM projects across diverse geographies and industries.
• Drive project governance, ensuring on-time, on-budget delivery aligned with scope, quality, and compliance parameters.
• Manage multi-project portfolios, balancing customer priorities, delivery milestones, and team bandwidth.
• Provide strategic direction to project managers, technical leads, and consultants — ensuring best practices and standardized frameworks are followed.
• Serve as primary client interface, owning stakeholder communication, risk management, and escalation handling.
• Partner with presales and account management teams to support solutioning, effort estimation, and proposal reviews.
• Drive team capability building across Power Platform, Azure, and Dynamics ecosystem; foster cross-functional collaboration.
• Leverage experience from both enterprise-scale transformations and agile, fast-paced environments to shape adaptive delivery models.
• Establish and monitor KPIs for delivery excellence, customer satisfaction (CSAT/NPS), and profitability.
• Champion continuous improvement — retrospectives, automation, and reusable asset creation within the practice.

Required Skills & Experience

• 3+ years of experience in Dynamics 365 CRM / CE project management,
• Proven experience leading multi-million dollar CRM programs in both consulting and in-house environments.
• Good understanding of Microsoft Business Applications stack — Dynamics 365 CE, Power Platform, Field Service, and Azure integration.
• Experience working with cross-functional teams — developers, architects, QA, and support.
• Exposure to both agile and waterfall project methodologies.
• Excellent communication, stakeholder management, and presentation skills.
• PMP / PRINCE2 / Agile certification preferred.
• Hands-on experience in project financials, forecasting, and resource planning.

Preferred Background

• Consulting pedigree (from firms such as Microsoft, PwC, Infosys, TCS, or similar).
• Exposure to startup or mid-scale environments, driving structure, process, and scalable delivery practices.
• Experience working with international clients in regions such as UK, EU, or APAC.

Why Join Us

• Lead high-impact Dynamics transformation programs.
• Work in an environment that blends enterprise scale with startup agility.
• Collaborate with leadership teams to shape delivery strategy, practice maturity, and innovation roadmap.