Practice Head- Microsoft Dynamics 365

Infojini Inc; India; Hybrid; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Infojini Inc is seeking a Practice Head / Delivery Director for Microsoft Dynamics 365, Power Platform & Copilot to lead large-scale enterprise transformations and drive the Microsoft practice strategy.

This role requires deep expertise in Dynamics 365 CE/CRM, Power Platform, Copilot, AI Builder, and Azure AI, with strong global delivery leadership and stakeholder management.

Qualifications

• 18+ years of IT experience with strong Microsoft technology focus.
• 10+ years of Dynamics 365 and Power Platform implementations.

Responsibilities

• Define and execute the strategic roadmap for the Microsoft Dynamics 365 & Power Platform Practice.
• Lead enterprise architecture for Dynamics 365 CE/CRM, Power Platform, and Copilot solutions.
• Drive innovation, capability development, and reusable assets.
• Manage practice P&L, resource planning, and delivery excellence.
• Mentor Solution Architects, Consultants, and Delivery Managers.

Skills

Dynamics 365

Power Platform

Enterprise Architecture

AI/Copilot

Delivery Leadership

Stakeholder Mgmt

Leadership

Education

Bachelor/Master in CS/IT/Engineering

18+ years IT experience

Tools

Azure AI

Copilot Studio

AI Builder

REST APIs

SQL Server

Graph API

Job description

Job Description – Practice Head / Delivery Director / Enterprise Solution Architect – Microsoft Dynamics 365, Power Platform & Copilot

Job Title: Practice Head / Delivery Director / Enterprise Solution Architect – Microsoft Dynamics 365, Power Platform & Copilot

Experience: 18+ Years

Location: Mumbai / Pune / Hyderabad / Noida (Hybrid/Onsite)

Employment Type: Full-Time

Job Summary

We are seeking a highly accomplished Microsoft Dynamics 365, Power Platform & Copilot Practice Leader with 18+ years of IT experience and extensive expertise in Microsoft Business Applications. The ideal candidate will lead large-scale enterprise transformation programs, drive the Microsoft practice strategy, manage global delivery teams, and build innovative AI-powered business solutions using Dynamics 365, Power Platform, Microsoft Copilot, Copilot Studio, AI Builder, and Azure AI.

This strategic leadership role requires a strong blend of enterprise solution architecture, delivery excellence, practice management, business development, executive stakeholder management, and team leadership.

Key Responsibilities

• Define and execute the strategic roadmap for the Microsoft Dynamics 365 & Power Platform Practice.
• Build and scale Microsoft Business Applications capabilities across the organization.
• Drive innovation, capability development, reusable assets, and solution accelerators.
• Manage practice P&L, resource planning, utilization, and delivery excellence.
• Establish governance frameworks, technical standards, and architecture best practices.
• Mentor and lead Solution Architects, Technical Architects, Consultants, and Delivery Managers.
• Lead enterprise architecture for Microsoft Dynamics 365 CE/CRM, Power Platform, and Microsoft Copilot solutions.
• Design scalable, secure, and enterprise-grade business applications.
• Architect integrations between Microsoft technologies and third-party enterprise applications.
• Lead enterprise adoption of Microsoft Copilot, Copilot Studio, AI Builder, and Azure AI Services.
• Develop AI-first automation strategies and intelligent business solutions.
• Evaluate emerging Microsoft technologies and define go-to-market offerings.

Delivery Management

• Lead multiple enterprise implementation programs across geographies.
• Ensure successful project delivery with high customer satisfaction.
• Oversee architecture governance, quality assurance, risk management, and delivery excellence.
• Collaborate with PMOs, Delivery Managers, and Business Leaders to ensure project success.

Business Development & Pre-Sales

• Partner with Sales and Business Development teams to create winning proposals and solution strategies.
• Conduct executive-level presentations, customer workshops, and solution demonstrations.
• Participate in RFP/RFI responses, solution estimation, pricing, and proposal development.
• Build long-term relationships with enterprise customers and Microsoft stakeholders.

Stakeholder Management

• Engage with CXOs, Business Leaders, and IT Executives to define technology roadmaps.
• Act as a trusted advisor for enterprise customers.
• Collaborate with Microsoft account teams and strategic partners.

Required Technical Skills

Microsoft Business Applications

• Microsoft Dynamics 365 CE/CRM
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Marketing
• Customer Insights

Microsoft Power Platform

• Power Apps
• Power Automate
• Power BI
• Power Pages
• Dataverse
• Power Platform Administration & Governance

Microsoft AI

• AI Builder
• Generative AI
• C#
• REST APIs
• Microsoft Graph API
• SQL Server

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 18+ years of overall IT experience with significant expertise in Microsoft technologies.
• 10+ years of experience leading Microsoft Dynamics 365 and Power Platform implementations.
• Proven expertise in Microsoft Copilot, AI Builder, and enterprise AI solutions.
• Demonstrated success in leading global consulting and delivery teams.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Certifications

• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Dynamics 365 Solution Architect Expert
• Microsoft Certified: Azure Solutions Architect Expert
• TOGAF Certification (Preferred)
• PMP / PRINCE2 / Agile Certifications (Preferred)

Desired Competencies

• Digital Transformation
• Practice Management
• Delivery Governance
• Business Development & Pre-Sales
• P&L Ownership
• Executive Stakeholder Management
• Client Relationship Management
• Strategic Planning

Why Join Us?

• Opportunity to lead a strategic Microsoft Practice.
• Work on enterprise-scale digital transformation and AI initiatives.
• Drive innovation using Dynamics 365, Power Platform, and Microsoft Copilot technologies.
• Hybrid work model with opportunities across Mumbai, Pune, Hyderabad, and Noida.