Project Manager – Technology Consulting & Professional Services

Infrassist Technologies Pvt Ltd; Ahmedabad District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Infrassist Technologies Pvt Ltd is seeking an experienced Project Manager for Technology Consulting & Professional Services. You will lead end-to-end execution of IT Infrastructure, Cloud, and Digital Transformation projects for global MSP partners (B2B) and end customers (B2C).

The role emphasizes structured delivery, proactive communication, timeline adherence, and customer satisfaction, with 8+ years of hands-on experience in managing IT infrastructure and cloud projects.

Qualifications

• 5–7 years of experience in IT Project Management / Service Delivery.
• Proven experience managing end-to-end IT infrastructure or cloud projects.
• Experience working with MSPs or IT services companies is highly preferred.

Responsibilities

• Own end-to-end delivery of multiple concurrent projects across IT infrastructure and cloud.
• Define and enforce project delivery frameworks, SOPs, and best practices.
• Develop detailed project plans, timelines, milestones, and resource allocation.

Skills

IT Project Management

Stakeholder management

Risk management

Delivery governance

MSP experience

Tools

Jira

MS Project

ClickUp

PSA tools

Job description

Project Manager – Technology Consulting & Professional Services

8+ Years

Full-Time

Position Title

Project Manager – IT Infrastructure & Cloud Professional Services

Location

Department

Technology Consulting & Professional Services

Reports To

Director – Professional Services

Role Overview

We are looking for an experienced and delivery-focused Project Manager to lead end-to-end execution of IT Infrastructure, Cloud, and Digital Transformation projects for our global MSP partners (B2B) and end customers (B2C).

This role is critical to ensuring structured delivery, proactive communication, timeline adherence, and customer satisfaction across all project engagements.

The ideal candidate will bring 8+ years of hands‑on experience managing IT infrastructure and cloud projects, with strong capabilities in project planning, stakeholder management, risk mitigation, and service delivery governance.

Key Responsibilities

Project Planning & Execution

• Own end-to-end delivery of multiple concurrent projects across:
• Microsoft 365 migrations & implementations
• Azure cloud deployments & DR setups
• Modern Workplace implementations
• Security & compliance assessments
• Power Platform & SharePoint solutions
• Develop detailed project plans, timelines, milestones, and resource allocation
• Ensure all projects are delivered on time, within scope, and within budget
• Act as the primary point of contact for customers and MSP partners during project lifecycle
• Conduct kick‑off meetings, weekly status calls, and executive updates
• Ensure clear, proactive, and professional communication at all stages
• Manage customer expectations and handle escalations effectively

Delivery Governance & Process Management

• Define and enforce project delivery frameworks, SOPs, and best practices
• Drive adoption of structured tools (e.g., PSA, ticketing systems, project trackers)
• Ensure proper documentation, handovers, and closure reports
• Maintain project health dashboards and reporting metrics

Scheduling & Task Management

• Break down projects into actionable tasks and assign ownership to technical teams
• Track progress and ensure accountability across L2/L3 engineers
• Identify bottlenecks and proactively drive resolution

Risk, Issue & Change Management

• Identify project risks early and implement mitigation strategies
• Ensure proper documentation and approvals for deviations
• Collaborate with Pre‑Sales / Solutions Architects during:
• Scope validation
• Ensure smooth handover from sales to delivery
• Work closely with:
• L3 Shared Services Team (Technical Delivery)
• Support/NOC teams
• Guide and mentor junior coordinators to improve delivery maturity

Required Skills & Experience

• 5–7 years of experience in IT Project Management / Service Delivery
• Proven experience managing end-to-end IT infrastructure or cloud projects
• Experience working with MSPs or IT services companies is highly preferred

Technical Understanding (Must-Have)

Strong conceptual understanding of:

• Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
• Identity & Security (Entra ID, Intune, Defender)
• Power Platform & automation projects (basic awareness)

Note: This is not a hands‑on technical role, but strong technical understanding is essential.

Project Management Skills

• Resource management
• Risk & issue tracking
• Change management
• Experience with tools like:
• Odoo / PSA tools / Jira / MS Project / ClickUp (or similar)

Soft Skills

• Strong stakeholder management & conflict resolution
• Highly organized and detail-oriented
• Proactive mindset with ownership attitude
• Ability to manage multiple projects under pressure

Preferred Qualifications

• PMP / PRINCE2 certification (good to have, not mandatory)
• Experience working with international clients (US/UK/UAE MSPs)
• % Projects delivered on time
• Reduction in escalations
• Adherence to scope and change management
• Quality of documentation and project closure