Project Manager

Milestone Technologies, Inc.; Bengaluru; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a seasoned Project Manager with 6–8 years of experience to lead CRM implementations on Salesforce or Dynamics 365 and to drive data analytics projects aligned with business goals in Bengaluru.

You will manage scope, timelines, budgets and stakeholders while coordinating cross-functional teams and vendors. The role requires deep CRM configuration and integration expertise, PMP/PRINCE2 preferred, and proficiency with MS Project and Jira.

Qualifications

• 6-8 years of progressive project management experience.
• CRM implementations using Salesforce or Dynamics 365.
• Experience with data analytics project executions.
• PMP/PRINCE2 certification preferred.
• Strong leadership and stakeholder engagement skills.
• Experience with Agile, Scrum, and Waterfall methodologies.

Responsibilities

• Lead end-to-end CRM implementation projects with Salesforce or Dynamics 365.
• Define scope, timelines, cost, and deliverables with stakeholders.
• Develop project plans with resource allocation and risk management.
• Coordinate cross-functional teams and vendors.
• Monitor performance against milestones and KPIs; escalate issues to leadership.
• Oversee CRM integration with other systems and data flows.
• Facilitate change management including user training and adoption.
• Mentor junior project managers and team members.

Skills

Leadership

Communication

Negotiation

Stakeholder engagement

Agile/Waterfall

Attention to detail

Problem solving

Education

Bachelor's degree in IT/Business Admin

PMP/PRINCE2 preferred

Tools

Microsoft Project

Jira

MS Excel

Job description

Role Overview:

We are looking for a seasoned Project Manager with extensive experience in managing CRM implementation projects, specifically in Salesforce or Microsoft Dynamics 365 platforms and executing and implementing Data Analytics Projects. The ideal candidate will have around 6-8 years of dedicated project management experience and deep expertise in delivering CRM and Data Analytics Projects that align with business strategies and drive operational excellence.

Key Responsibilities:

• Lead and manage end-to-end CRM implementation projects primarily with Salesforce or Dynamics 365.
• Exposure in handling Data Analytics Project executions.
• Define project scope, objectives, timelines, cost and deliverables in collaboration with business stakeholders and technical teams.
• Develop comprehensive project plans covering resource allocation, risk management, budget control, and quality assurance.
• Coordinate cross-functional teams, including developers, business analysts, consultants, and third-party vendors.
• Manage stakeholder communications and expectations throughout the project lifecycle.
• Oversee integration of CRM with other enterprise systems to ensure seamless data flow and process automation.
• Facilitate change management activities including user training, adoption strategies, and support mechanisms post-implementation.
• Monitor project performance against milestones and KPIs, reporting status and escalating issues as necessary to senior leadership.
• Ensure compliance with organizational governance, security standards, and best practices.
• Provide mentorship and guidance to junior project managers and project team members to enhance project delivery capabilities.

Required Qualifications:

• Bachelor's degree in IT, Business Administration, or a related field.
• Approximately 6-8 years of progressive experience in project management
• A strong focus and understanding of Data Analytics and CRM implementations using Salesforce or Microsoft Dynamics 365.
• Proven track record of successfully delivering complex CRM projects on time and within budget.
• Deep knowledge of CRM configuration, customization, and integration best practices.
• Certified Project Management Professional (PMP), PRINCE2, or equivalent certification preferred.
• Proficient in project management tools such as Microsoft Project, Jira, or equivalent platforms.
• Strong leadership, communication, negotiation, and stakeholder engagement skills.
• Experience with Agile, Scrum, and Waterfall methodologies.
• Strong analytical and problem-solving abilities with attention to detail.

Preferred Skills:

• Experience with CRM-related cloud solutions and SaaS deployments.
• Familiarity with Salesforce Lightning, Dynamics 365 modules (Sales, Marketing, Customer Service).
• Knowledge of API integrations, data migration strategies, and middleware tools.
• Experience working in global or matrixed organizational structures.