Jr Customer Service Executive - Provisioning & Configuration

Tata Communications; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Communications Limited in Pune seeks a discipline professional to drive day-to-day Fibre and Mobile network planning, design, and As-built updates using GIS tools. The role emphasizes delivering quality outcomes through accurate data and coordinated execution.

The candidate contributes to planning, design, and operations, coordinating with on-shore and offshore teams, and ensuring SLA compliance with 100% accuracy in data and processes.

Qualifications

• B.Eng. or B.Tech. in Electronics/Computer Science/Telecommunications related disciplines.
• 0-2 years of experience in the field.

Responsibilities

• Support Fibre/Mobile Planning and Design.
• Update GIS systems with the As-built documents.
• Update PEGA/SAP Tools with PO and Invoice Details.
• Coordinate with On-shore stakeholders to complete assigned works on time.
• Maintain SLA and FTR 100%.
• Maintain self-data and customer data secured and error-free.
• Participate in customer and internal meetings.

Skills

Fibre/Mobile network planning

Telecom design

MS Office applications

Education

B.Eng./B.Tech in Electronics/Computer Science/Telecommunications

Tools

Auto CAD

Small World

ArcGIS

PEGA

SAP

Job description

Job Summary

Broad outline of the Role Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre/Mobile services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes

Minimum qualification experience

• Technical/ Engineering degree with 0-2 years of experience B.Eng. or B.Tech. in Electronics/ Computer science/ Telecommunications related disciplines.

Other knowledge/skills

• Experience in Fibre/Mobile Network planning
• Design Expertise on various telecommunication /Wireless Technologies
• Good Knowledge in various products offered by service provider
• Good Knowledge in Various Ms office Applications

Technical Competencies

• Candidate should know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber/Mobile Network and Geographical information system and its tools such as Auto CAD, Small world, Arc GIS, PEGA/SAP etc. Should have detailed knowledge about Fiber/Mobile network planning, Designing and As-builts, Quantity Surveying and Supplier management. Candidates have PMO skills considered as Additional value.
• Candidate should have good Communication skills to have different levels of conversations with the on-shore / off-shore stakeholders.
• Should have Knowledge about Radio base station and its components. Should co-ordinate with the Field engineer to ensure the actions are aligned with 100% SLA quality.

Key Responsibilities

• Support Fiber/Mobile Planning and Design
• To update GIS systems with the As-built documents received
• To update PEGA/SAP Tools with PO and Invoice Details
• To co-ordinate with On-shore stakeholders to complete the Assigned works on time
• To maintain SLA and FTR 100%
• To maintain Self data and customer data secured and without error.
• To be active in Customer and internal meetings