Service Operations Manager – Installation

Skylink Fibernet; Coimbatore District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Skylink Fibernet in Coimbatore, Tamil Nadu, seeks an experienced Service Operations Manager – Installation to oversee FTTH installation operations, field teams, and service quality, ensuring SLA and TAT compliance.

You will lead Field Engineers and Technicians, coordinate with NOC, Customer Care, Stores, and Network teams, and drive daily performance through KPIs. Strong knowledge of FTTH, GPON, and fiber optics is essential.

Qualifications

• Experience in FTTH installation operations.
• Strong leadership and communication skills.
• Knowledge of fiber network components and safety standards.

Responsibilities

• Manage and monitor daily FTTH/Internet installation activities.
• Lead and coordinate Field Engineers, Technicians, and Team Leaders.
• Allocate installation jobs and ensure timely completion within SLA.
• Monitor technician productivity, pending jobs, repeat visits, and installation quality.
• Coordinate with NOC, Customer Care, Stores, and Network teams for smooth operations.
• Handle customer escalations and installation-related technical issues.
• Ensure proper installation of fiber cables, OLT/ONT/ONU, routers, and related equipment.
• Conduct field audits and ensure compliance with installation SOPs and safety standards.
• Prepare daily/weekly performance reports and monitor operational KPIs.
• Train and motivate installation teams and improve overall service efficiency.

Skills

FTTH/FTTx knowledge

GPON

Fiber optics

OLT/ONT/ONU

Splicing

Team management

Problem-solving

Communication

Coordination

ISP/Telecom installation

Job description

Job Information

• Date Opened 09/19/2026
• Industry Telecommunications
• Job Type Full time
• Salary 8L-10L
• Required Skills
• Work Experience 10-15 Years
• City Coimbatore South
• State/Province Tamil Nadu
• Country India
• Zip/Postal Code 641044

About Us

Skylink is at the forefront of India’s digital evolution, connecting people and organizations with dependable, modern telecom solutions.

We deliver broadband, IPTV, and enterprise connectivity that support the way India works, learns, and communicates. Our network is built for consistent, real-world performance, ensuring uninterrupted digital experiences for homes, stable and secure connectivity for businesses, and scalable, high-capacity solutions through our own data center infrastructure.

As we expand across regions, Skylink remains committed to thoughtful innovation and dependable service. Every solution we build is shaped by real customer needs, whether it is supporting households, enabling business growth, or strengthening critical infrastructure across communities.

Skylink is evolving with the needs of a rapidly digitizing nation, and our work reflects that momentum. We value people who care about building reliable technology and improving everyday connectivity. If you’re looking to contribute to meaningful, long-term infrastructure, Skylink offers a place to do work that stands up to real-world use.

Job Description

Job Summary

We are looking for an experienced Service Operations Manager – Installation to manage FTTH installation operations, field teams, service quality, and customer installation activities while ensuring SLA and TAT compliance.

Requirements

Key Responsibilities

• Manage and monitor daily FTTH/Internet installation activities.
• Lead and coordinate Field Engineers, Technicians, and Team Leaders.
• Allocate installation jobs and ensure timely completion within SLA.
• Monitor technician productivity, pending jobs, repeat visits, and installation quality.
• Coordinate with NOC, Customer Care, Stores, and Network teams for smooth operations.
• Handle customer escalations and installation-related technical issues.
• Ensure proper installation of fiber cables, OLT/ONT/ONU, routers, and related equipment.
• Conduct field audits and ensure compliance with installation SOPs and safety standards.
• Prepare daily/weekly performance reports and monitor operational KPIs.
• Train and motivate installation teams and improve overall service efficiency.

Required Skills

• Good knowledge of FTTH/FTTx, GPON, fiber optics, OLT, ONT/ONU, and splicing.
• Strong team management and problem-solving skills.
• Good communication and coordination abilities.
• Experience in ISP/Telecom installation operations is preferred.