The Program Sales Lead / Manager will be responsible for driving end-to-end sales for Statement of Work (SOW)–based engagements, project solutions, ServiceNow services, and IT product sales within a staffing and IT services environment.
This role requires strong experience in solution selling, project-based sales, ServiceNow or similar ITSM product sales, and a deep understanding of IT/Engineering delivery models.
The ideal candidate will have the ability to convert client requirements into executable project solutions, collaborate with delivery teams and SMEs, and lead high-value SOW engagements to closure.
Required Experience & Skills
Experience
- 12–17 years of experience in:
- SOW-based project sales
- solution selling
- consulting/project-based IT sales
- ServiceNow / IT product sales (preferred)
- IT staffing or workforce solutions environment
- Proven track record in closing mid-to-large SOW deals and solution-driven engagements.
Technical & Functional Skills
- Strong ability to write detailed SOWs, proposals, and solution plans.
- Understanding of SDLC, Agile, DevOps, QA, Cloud Technologies, Infrastructure, and Application Development.
- Pre-sales experience including RFP responses, cost modelling, and solution documentation.
- Excellent financial acumen for pricing, costing, margin estimates, and commercial negotiations.
- Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD) or equivalent platforms is a strong advantage.
- Familiarity with PMO processes, delivery governance, and risk management frameworks.
Educational Qualifications
- Bachelor’s degree in engineering, Technology, Business Administration, or relevant field.
- MBA preferred but not mandatory.
Key Performance Indicators (KPIs)
- Quarterly and annual SOW revenue generated.
- Pipeline velocity and conversion metrics.
- Gross margin and profitability achievement.
- Number of new project opportunities and accounts penetrated.
- Client satisfaction and repeat business.
- Accuracy of forecasts and quality of proposals submitted.
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting