ServiceNow Sales Cum Business Development Manager

CTC; Chennai; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

CTC is seeking a ServiceNow Sales Cum Business Development Manager to drive revenue from enterprise clients. The role involves identifying opportunities, nurturing the sales pipeline, and pursuing end-to-end deal closure in a flexible, remote/hybrid setup.

The ideal candidate has hands-on experience with ServiceNow modules and modern sales tools, and will lead outbound prospecting while collaborating with delivery teams to craft proposals.

Qualifications

• 7+ years of sales and business development experience in IT services or software.
• Proven track record in selling ServiceNow services and managing client relationships.
• Familiarity with digital transformation, ITSM, ITOM, CMDB, HRSD, CSM, GRC and related modules.

Responsibilities

• Identify and qualify new business opportunities for ServiceNow offerings.
• Build and manage a healthy sales pipeline across enterprise accounts.
• Lead outbound prospecting via LinkedIn, email, and calls; conduct discovery workshops.
• Position ServiceNow-based solutions to address client business challenges.
• own the end-to-end sales cycle from lead to close and revenue growth.
• Coordinate with delivery teams for proposals, RFPs, and presentations.
• Monitor market trends and expand the partner ecosystem.

Skills

Sales experience

ServiceNow expertise

Lead generation

Account management

Education

Bachelor's degree in Business/Engineering

Tools

LinkedIn Sales Navigator

Apollo.io

Seamless.ai

ZoomInfo

Lusha

CRM platforms

Job description

Position Title ServiceNow Sales Cum Business Development Manager

Experience: 7-11 Years

Location: Flexible / Remote / Hybrid

Role Overview

We are seeking a highly motivated and results-driven ServiceNow Sales Cum Business Development Manager with proven experience in selling ServiceNow solutions and services. The ideal candidate will be responsible for identifying, qualifying, nurturing, and converting new business opportunities while building a strong pipeline across enterprise clients.

The candidate must have hands-on experience leveraging modern sales intelligence tools such as LinkedIn Sales Navigator, Apollo.io, Seamless.ai, ZoomInfo, Lusha, Clay, and CRM platforms to drive lead generation, prospecting, and revenue growth.

Key Responsibilities

Business Development & Lead Generation

• Generate qualified leads and build a sustainable sales pipeline for ServiceNow services and solutions.
• Identify target accounts, key decision makers, buying centers, and stakeholders.
• Conduct outbound prospecting through LinkedIn, email campaigns, cold calling, referrals, and industry networking.
• Research organizations undergoing digital transformation, ITSM modernization, ITOM, CMDB, ITAM, HRSD, SecOps, GRC, CSM, and AI initiatives.
• Create and execute account-based sales strategies. ServiceNow Sales
• Sell ServiceNow consulting, implementation, AMS, enhancement, upgrade, and managed services offerings.
• Understand ServiceNow modules including: ITSM, ITOM, CMDB, Discovery, Service Mapping, ITAM / HAM Pro, SAM Pro, HRSD, CSM, SecOps, GRC, SPM, AI & Automation Solutions.
• Engage clients to understand business challenges and position ServiceNow-based solutions.
• Own the complete sales cycle from lead generation to deal closure.
• Generate meetings and discovery workshops with prospective clients.
• Develop and maintain sales forecasts, opportunity tracking, and pipeline reports.
• Coordinate with delivery and solution teams to prepare proposals, presentations, and RFP responses.
• Monitor ServiceNow market trends, partner ecosystem, and competitive landscape.
• Identify opportunities within existing customer accounts for upselling and cross-selling.
• Build relationships with ServiceNow partner ecosystem and industry contacts.