ServiceNow Sales Manager

Nihilent; Kolkata District, Pune District, Chennai; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Nihilent Ltd. in India seeks a Senior Manager ServiceNow Sales to lead enterprise sales, expand client relationships, and drive revenue growth for ServiceNow solutions and services.

The role requires deep IT services sales experience, digital transformation consulting, and enterprise account management with a focus on ServiceNow offerings. Collaboration with delivery, pre-sales, and alliance teams is essential to achieve targets.

Qualifications

• 8–15 years of experience in IT/software/services sales or related field.
• 3+ years of ServiceNow sales experience and understanding of ServiceNow modules.
• Bachelor's degree in business, IT, marketing or related field; MBA preferred.

Responsibilities

• Drive end-to-end sales for ServiceNow solutions and implementation services.
• Identify new business opportunities and build enterprise pipelines.
• Manage large strategic accounts and develop long-term relationships.
• Own revenue targets, forecasting, and quarterly business planning.
• Lead RFP/RFI responses, proposals, pricing, and negotiations.
• Develop go-to-market strategies for ServiceNow offerings.

Skills

Enterprise IT sales

ServiceNow

Negotiation

Executive relationship building

Strategic account management

Sales forecasting

Education

Bachelor's degree in business, IT or related field

MBA preferred

Tools

ServiceNow certifications

Job description

Senior Manager ServiceNow Sales / ServiceNow Practice Sales

Job Title

Senior Manager ServiceNow Sales
(Also applicable for: ServiceNow Sales Manager / Enterprise Sales Manager / ServiceNow Practice Sales Lead)

Job Summary

We are seeking an experienced and strategic ServiceNow Sales Leader to drive enterprise sales, expand client relationships, and lead revenue growth for ServiceNow solutions and services. The ideal candidate will have strong experience in IT services sales, digital transformation consulting, and enterprise account management with a focus on ServiceNow offerings.

The role involves managing strategic accounts, leading sales pursuits, collaborating with delivery and pre-sales teams, and achieving business growth targets across industries.

Key Responsibilities

Sales & Business Development

• Drive end-to-end sales for ServiceNow solutions and implementation services.
• Identify new business opportunities and build strong enterprise pipelines.
• Manage large strategic accounts and develop long-term customer relationships.
• Own revenue targets, forecasting, and quarterly business planning.
• Lead RFP/RFI responses, proposal creation, pricing, and commercial negotiations.
• Develop go-to-market strategies for ServiceNow offerings.

Client & Stakeholder Management

• Engage with CXOs, IT leaders, and business stakeholders.
• Understand customer challenges and position ServiceNow solutions effectively.
• Coordinate with ServiceNow alliance teams and partner ecosystem.
• Ensure high customer satisfaction and account growth.

Leadership & Collaboration

• Work closely with pre-sales, architects, delivery, and consulting teams.
• Mentor junior sales team members and support capability development.
• Collaborate with marketing teams for campaigns, events, and lead generation.

Required Skills

• Strong experience in enterprise IT sales or consulting sales
• Good understanding of ServiceNow platform and modules:
  • ITSM
  • ITOM
  • HRSD
  • CSM
  • SecOps
  • SPM
• Strong negotiation, communication, and presentation skills
• Experience handling enterprise accounts and large deal closures
• Knowledge of digital transformation and workflow automation
• Ability to build executive-level client relationships

Preferred Qualifications

• Bachelors degree in business, IT, Marketing, or related field
• MBA preferred
• 8–15 years of experience in IT/software/services sales
• 3+ years of ServiceNow sales experience preferred
• Experience working with global clients and enterprise accounts
• ServiceNow certifications are a plus

Key Performance Indicators (KPIs)

• Revenue and margin achievement
• Pipeline generation
• New logo acquisition
• Deal closure rate
• Account growth and renewals
• Customer satisfaction

Employment Type

• Full-Time

Work Location

• Hybrid / Remote / Onsite

Preferred Industry Background

• IT Services
• Consulting
• Cloud & Digital Transformation
• Enterprise SaaS Sales