Program & Project Mgmt Analyst

Accenture in India; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Accenture in India is seeking a Program & Project Mgmt Analyst to support our Customer Support vertical in Mumbai. You will contribute to end-to-end project delivery and prepare insightful management reports.

The role requires 3–5 years of experience, a graduation, and strong skills in reporting analytics and project management. You may work in shifts and collaborate with peers to resolve customer queries within SLA.

Qualifications

• Experience in reporting and analytics to drive business insights.
• Ability to manage customer queries, escalations and resolutions within defined SLAs.
• End-to-end project delivery exposure from initiation to completion.

Responsibilities

• Manage resolving customer queries, handling escalations and complaints with best resolutions.
• Close faults and complaints within SLA.
• Prepare management reports and analysis, both recurring and ad-hoc.
• Work in rotational shifts if required.

Skills

Reporting Analytics

Project Management

Education

Any Graduation

Job description

Skill required: Project Management - Reporting Analytics

Designation: Program & Project Mgmt Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.


• You will also be responsible for closing the fault and complaints within SLA s.


• Candidate who has managed end to end project delivery starting from project initiation till completion are looked at for this skill


• Prepare management reports and analysis, both recurring and ad-hoc.


• It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for?


• Primary skill - Reporting Analytics - P3 Roles and Responsibilities:


• In this role you are required to do analysis and solving of lower-complexity problems.


• Your day to day interaction is with peers within Accenture before updating supervisors.


• In this role you may have limited exposure with clients and or Accenture management.


• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.


• The decisions you make impact your own work and may impact the work of others.


• You will be an individual contributor as a part of a team, with a focused scope of work.


• Please note that this role may require you to work in rotational shifts