Measurement & Report Senior Analyst

Accenture; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture in Bengaluru seeks a Measurement & Report Senior Analyst to support customer support analytics and reporting. You will manage and resolve customer queries, handle escalations, close faults and complaints within SLAs, and deliver standard and ad hoc reports with accuracy.

Responsibilities include data access, cross-team coordination for insights, and developing dashboards using Power BI. Strong SQL, Excel, and data visualization skills are required, with experience in Power Apps and

Qualifications

• Graduation is required.
• 5–8 years of experience desired.
• Experience with reporting analytics and governance.

Responsibilities

• Analyze and resolve customer queries and escalations within SLAs.
• Prepare management and ad-hoc reports with accuracy and timeliness.
• Collaborate with cross-functional teams to access data and provide insights.
• Create dashboards and visualizations to communicate data insights effectively.
• Support risk and issue management alongside project work.

Skills

SQL

Power BI

Power Apps

Power Automate

Excel

Tableau

Data Visualization

Data Quality

Communication

Education

Graduation

Tools

Power Query

Visual Basic

Job description

Designation: Measurement & Report Senior Analyst

Skill required: Business Reporting & Governance - Reporting Analytics

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs. Ensure standard and ad hoc reports are delivered accurately and on time. Work with other functional teams to access / understand data to be analyzed. Coordinate across multiple operations / teams to add reporting insight. Analyze, design, code and test multiple components of application code. Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors.

What are we looking for?

• Gathering data from multiple sources, cleaning and validating data, and analyzing it using statistical techniques or other methods.
• Creating reports, dashboards, and visualizations that effectively communicate data insights.
• Identifying trends and patterns in data, interpreting results, and communicating findings to management and other stakeholders in a clear and concise manner.
• Working with various departments and stakeholders to understand their reporting needs and ensuring data integrity and accuracy
• 2+ year of experience in data management, report and visualization.
• Proficiency in SQL and advanced Excel functions for data manipulation and reporting.
• Experience with data visualization tools such as Tableau, Power BI, or similar.
• Proficiency in Power APPS and Power Automate
• Keen attention to detail
• Working experience on project management
• Working experience on risk and issue management
• Strong Problem Solving and Decision-Making skills
• Good stakeholder management, with the ability to properly manage stakeholder expectations and escalations
• Can work well as part of a team; ability to work well across different levels
• Able to work independently and with minimal supervision
• Good communication skills; can communicate across different levels within the organization
• Ability to identify and resolve data quality issues and other technical problems.
• Visual Basics Data Analytics Power Query
• Power APPS

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.